March 01, 2016 10:00 AM PST

How To Move Beyond A Data-First Approach To Customer Success

Create operational discipline by mapping out the entire customer journey.
Meet the Speakers
Aaron Fulkerson

Co-Founder

Todd Eby

Founder & CEO

Data can only take you so far. To create a repeatable, consistent experience for your customers, you need to take a systems approach to customer success. That means creating operational discipline by mapping out the entire customer life cycle in minute details. In this influencer webinar, Todd Eby, CEO of SuccessHacker, and Aaron Fulkerson, CEO of MindTouch, will discuss how to build a scalable customer success program.

Objectives For This Episode:

  • What are the pitfalls of relying on just data when it comes to customer success?
  • As your company scales, how do you grow your customer success team?
  • What can you do to help your customers realize the full value of what they’ve purchased?

Meet the Speakers
Aaron Fulkerson
Co-Founder

Aaron Fulkerson, a leading innovator in open-source and SaaS software, is Co-Founder of MindTouch. Previously, Aaron worked on the Advanced Systems Research Team at Microsoft and has informed national education policy at the White House. Aaron tackles everything with the same mantra: Be big, be kind, and kick ass.

Todd Eby
Founder & CEO

Todd Eby has over 20 years of experience helping companies and customers, from the Fortune 100 Enterprise to the small business, to implement solutions and strategies that drive customer acquisition, enhance retention, deliver revenue growth, and produce customer delight.

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