We make your customers smarter, happier, and more successful.
Successful customers renew more frequently, buy more, and champion your product in the market.
An entirely new kind of Customer self-service.
MindTouch works with organizations who want to create a customer-focused self-service experience that efficiently trains and onboards customers, drives product adoption and builds brand advocates.
The self-service economy requires a customer education platform.
Read how Cisco Meraki saves $21,000 per month with the MindTouch Ticket Deflection Touchpoint.
What does it do?
MindTouch turns product, training, and support content into well-structured, search-friendly, smart content.
We import legacy content like Word, PDF, HTML, XML, knowledge base articles...
...transform it into search-engine friendly, mobile-responsive smart content...
...then distribute content and user behavior data to your other web properties.
How Conga used Touchpoints to ensure a successful new product launch.
Product launches were once a daunting task, but MindTouch “made it easy to accomplish all of the communications and collateral on time.”
Product Manager, Conga
Don’t believe us—listen to your customer and buyers.
of customers prefer self-service (Forrester)
of B2B buyers rely more on content to research and make B2B purchasing decisions than they did a year ago. (Demand Gen Report).
of e-commerce in 2017 will be done on mobile. (Google)
of smartphone users consult their phones when in a store. (Google)
Our numbers speak for us.
Since 2012, MindTouch customers have renewed at a rate of 96% thanks to the following results:
38%increase in new customer revenue.
47%reduction in customer cost
62%increase in renewal possibility.
Request a free Content Experience Assessment and Impact Report
This report evaluates your company on its ability to attract and serve buyers or customers in the research, buy and succeed stages of the customer journey.
Learn more by reading the MindTouch Manifesto.