Build a Better Self-Service Strategy
Improve support agent productivity. Increase ticket deflection. Fuel self-service support.
Learn MoreSince January 1, 2018
Enterprises and fast-growing companies use our smart knowledge base to increase support agent productivity, deflect support tickets, create self-service experiences, and lower overall support costs.
Elevate Customer Satisfaction with Self-Service Support
Give your customers the knowledge they need at exactly the right time, every time. We capture knowledge during support interactions to fuel your self-service engine.
An Intelligent Approach to Ticket Deflection
Empower your support customers and improve their experience with relevant support knowledge. Save support costs as your overall ticket volume goes down. Our predictive ticket deflection on your contact form delivers knowledge just in time.
Empower your Agents to Close Tickets Faster
Support agent turnover, new products, and rapid growth are no longer a problem. We support your team by giving them the tools to work smarter. Our smart CRM integration automatically provides the right answer, fast.
