User Adoption
In 2016, half of all of Avalara customers went live with their products using only self-serve help documentation in MindTouch.
Watch how MindTouch helped Avalara drive adoption.
Self-Service
Optimizely's self-service environment experienced a 54% reduction in help desk tickets, going from 80 to 7 tickets per customer per month.
Product Documentation
Converted over 1400 legacy help content pages to structured smart content in MindTouch.
Utilized MindTouch Paths to target particular audiences and accelerate product adoption.
Customer Success
Using MindTouch customer data, Samsung's developer community evolved from a support center into a success-focused, customer experience organization.
Find out what MindTouch can do for you today!
