Customers Prefer Self-Service

MindTouch is intelligent knowledge software that scales.

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Since January 1, 2018
Jaguar Land Rover
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Enterprises and fast-growing companies use our smart knowledge base to increase support agent productivity, deflect support tickets, create self-service experiences, and lower overall support costs.

Keep Customers Happy with Self-Service Support

Get your customers the knowledge they need at the right time, every time. We capture knowledge during support interactions to fuel your self-service engine.

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Cut-Down Common Cases with Ticket Deflection

Empower your support customers and improve their experience with relevant support knowledge. Save support costs as your overall ticket volume goes down. Our intelligent ticket deflection on your contact form delivers knowledge just in time.

Improve Support Agent Productivity to Close Tickets Faster

Support agent turnover, new products, and rapid growth are no longer a problem. We support your team by giving them the tools to work smarter. Our smart CRM integration automatically provides the right answer, fast.

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Create better understanding between you and your customers.

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