Finally, a knowledge platform that’s as obsessed with customer experience as you are

The customer experience is broken, and we can help you fix it. Instead of poor search experiences and hard to find content, leading to higher customer effort and lower customer satisfaction, MindTouch does it differently. Our multi-channel approach engages your customers where they are and provides multiple paths to success.

Helping the world's leading brands make life easier for customers

Vodafone
Gainsight
Avalara
8x8
Waters
Checkers
Conga
Looker

Built to make finding answers a breeze

Proactive customer service depends on enterprise-grade knowledge management. A robust platform capable of handling large amounts of content across the organization, blended and linked together, all playing nice with your existing mix of technology—that’s MindTouch. A single source of truth that can extend knowledge to all the channels your customers and agents use most.

Learn more about MindTouch

Gartner, the world’s leading research and advisory company, has cited MindTouch as a vendor in the Knowledge Management for Customer Service category in its May 2018 report, “The Gartner CRM Vendor Guide, 2018” and in its February 2018 report, “Market Guide for CRM Customer Service and Support Software, Asia/Pacific Region.”

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Looking to improve agent productivity? We can do that, too.

With MindTouch integrations, agents can quickly search and view content without switching windows, get valuable customer insights, and reduce time to resolution. MindTouch easily extends into some of the leading CRM and contact center solutions from vendors like Salesforce, SAP, Zendesk, Genesys, and Five9. No lengthy rollout times or heavy customization. No keeping the customer waiting.

MindTouch featuring Electrolux

See how MindTouch can transform your customer experience

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