“We’ve used several products historically and Mindtouch’s product is the most effective and soundly constructed tool we’ve used. They very clearly have a sound philosophy in how they approach knowledge management, while also having a tool that is customizable enough to meet a wide range of applications and needs.” – Mike D

“The main problem we solved with MindTouch was how to make our external-facing documentation easier to manage by internal staff and create a more robust user-experience. MindTouch makes it very straightforward to reuse content in multiple places which reduces redundancy and administrative overhead” – Ben M

“The MindTouch platform is being used as our internal Knowledge Base. It is a critical application for the contact centre. We are extending use to customer self-service functions (which, of course, aligns with MindTouch core capability). This is how software should be written and sold.” – David G

“With our Mindtouch site, we are able to provide all necessary internal documentation as well as have a customer facing support section. This has allowed us to ensure all our documentation is up-to-date and in a single location. Providing current, relevant, problem-solving information to our employees right at their fingertips has been a huge benefit to us.” – Alicia T

“MindTouch is helping to support our efforts by allowing us to implement KCS. We have the MindTouch widget enabled in Service Cloud for all of our support engineers. So everyone is able to link and create and search through the widget there. They also have access to the site. So the platform is really easy to use. That’s the biggest praise that we’ve gotten in this switch is by creating content, and updating content is super easy on the platform.” – Jessica C