The right information the moment you need it
Customer self-service software that delivers timely content across every support channel
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MindTouch for SAP
MindTouch for Salesforce
MindTouch for SAP
Fast and easy access to knowledge within SAP Service Cloud. Agents can search for relevant knowledge articles and see what customers have already searched for and viewed without having to leave the CRM.
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MindTouch for Salesforce
A seamless knowledge base experience inside of Service Cloud and Community Cloud. Search for knowledge base articles, see what content customers already viewed, and link verified solutions to cases—all without having to leave the CRM.
Learn more about the integration >Helping the world’s leading high tech, manufacturing, healthcare, and retail companies scale with customer self-service
Agent Assistance
Give agents the knowledge they need to handle calls, email, and chat more efficiently
Cisco Meraki
Zuora
Fisher & Paykel
How a global IT leader with over 230,000 customers increased self-service by 289%
Meraki selected MindTouch because the team determined that improving content findability would lead to the strongest return on investment. Traditional knowledge management and knowledge base vendors are overly focused on just the agent experience and offer inferior self-service support. Federated search solutions sift through PDF libraries or across disparate repositories instead of providing the best unit of helpful information.
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How a subscription commerce and billing company decreased repeat tickets 35%
Zuora needed a way to align its content assets and empower employees to contribute their knowledge, as well as a way for customers to access that knowledge consistently throughout the customer journey. MindTouch provided a solution for low-effort knowledge capture that allowed the Zuora team to publish content into a seamless self-service support experience.
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How a global manufactured increased organic traffic to their self-service portal by 60%
After an ambitious expansion of its global operations, Fisher & Paykel needed to address shortcomings in its customer support experience. By implementing MindTouch, the company was able to unify and organize multiple content sources to create a single, easy-to-search, highly dependable knowledge base that both customers and support agents can depend on.
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