80% of customers prefer to self-serve

And 91% use Google search before contacting a live support engineer. Fact is, customers want to do business with you, but without having to rely on you whenever they have a problem.

To provide the ultimate self-service experience, Support and Service leaders are empowering their agents with Knowledge-Centered Service (KCS^®) to create findable, usable, and up-to-date self-service content without bottlenecks or delays.

Join the discussion on Tuesday, July 30th as KCS-veteran David Kay, Principal of DB Kay & Associates and KCS v6 Certified MindTouch Product Manager, Bonnie Chase explore:

KCS^® is a service mark of the Consortium for Service Innovation^™.

What you’ll learn

How to create customer-ready self-service content

Why customer-focused companies are taking a stance to arm their agents

Effectively leveraging KCS and key success factors