How to Produce an Effective Self-Service Strategy with KCS
Learn the methodology that service and support leaders are using to elevate their customer experience.
80% of customers prefer to self-serve
And 91% use Google search before contacting a live support engineer. Fact is, customers want to do business with you, but without having to rely on you whenever they have a problem.
To provide the ultimate self-service experience, Support and Service leaders are empowering their agents with Knowledge-Centered Service (KCS®) to create findable, usable, and up-to-date self-service content without bottlenecks or delays.
Join the discussion on Tuesday, July 30th as KCS-veteran David Kay, Principal of DB Kay & Associates and KCS v6 Certified MindTouch Product Manager, Bonnie Chase explore:
KCS® is a service mark of the Consortium for Service Innovation™.
What you’ll learn
How to create customer-ready self-service content
Why customer-focused companies are taking a stance to arm their agents
Effectively leveraging KCS and key success factors
Watch now
Featured speakers
David Kay
Principal
