September 18, 2018 10:00 AM PST

Customer is King and Content is their Throne

Drive down support costs and increase renewals with these customer-focused strategies from Zuora
Meet the Speakers
Ari Hoffman
Ari Hoffman

Success Fanatic

Shelly Berkowitz
Shelly Berkowitz

VP of Customer Training

Zuora’s explosive growth in both the high-tech and B2C industry has been powered by their customer-focused content. By providing a similar customer-centric experience, you can save your agents time, create brand advocates, and rein in your churn rate.

Join Shelly Berkowitz, VP of Customer Training at Zuora, and Ari Hoffman, MindTouch Success Fanatic, as they delve deep into Zuora’s customer journey. They’ll discuss how Zuora provides their customers with the right foundation for success.

What You’ll Learn:

  • Why scalable customer success starts with content
  • How to defeat “unorganized chaos”
  • What it means to take a modern approach to self-service
Meet the Speakers
Ari Hoffman
Ari Hoffman
Success Fanatic

Ari Hoffman prioritizes customer success at the heart of all business endeavors. Focusing on actionable insights that increase customer success rates while deepening core relationships, Ari was brought in for his collaborative approach to business and his community influence, which has dramatically expanded and enriched the MindTouch customer/partner base. From ‘Shark Tank’ to the FedEx Small Business Grant Contest and Dream Big America Challenge, Ari has seen it all.

Shelly Berkowitz
Shelly Berkowitz
VP of Customer Training

Shelly has over 14 years of experience managing cross-functional, global organizations. Currently, she heads up the online University that supports their Subscription management technology, Their training center is leveraged by over one thousand brands. Personally, Shelly enjoys setting things up, going first, figuring out systems, building teams – essentially doing all that’s needed to scale organizations.

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