March 20, 2018 10:00 AM PST

Creating a Connected Customer Experience Through Support

Two champions of CX discuss how to enable agents to deliver an uninterrupted and personalized experience across all support channels.
Meet the Speakers
Aaron Fulkerson

Co-Founder

Gillian Heltai Talkdesk MindTouch
Gillian Heltai

Vice President of Client Services

How “frictionless” is your customer experience? Among customer success and support decision makers, reducing friction throughout the customer experience will be a top priority in 2018. Question is, why?

What does a “frictionless” customer experience really look like, and how do we go about delivering it?

Join us as MindTouch CEO Aaron Fulkerson chats with Gillian Heltai, Vice President of Client Services at TalkDesk about how to give agents the integrated tools and channels they need to deliver more personalized and relevant customer support.

Key Takeaways:

  • Why it’s important to provide a seamless support experience across all channels
  • How connected CX positively affects customer support KPIs like CES, NPS, and CSAT
  • Where automated engagement tools and the agent experience fit in

Ready to join the customer-obsessed revolution? Register today for this can’t-miss webinar featuring two heavyweights from the world of customer success.

Meet the Speakers
Aaron Fulkerson
Co-Founder

Aaron Fulkerson, a leading innovator in open-source and SaaS software, is Co-Founder of MindTouch. Previously, Aaron worked on the Advanced Systems Research Team at Microsoft and has informed national education policy at the White House. Aaron tackles everything with the same mantra: Be big, be kind, and kick ass.

Gillian Heltai Talkdesk MindTouch
Gillian Heltai
Vice President of Client Services

Gillian oversees Talkdesk’s Customer Success and Technical Support teams, partnering closely with customers to achieve their CX vision. Prior to joining Talkdesk, she held client services and sales leadership positions at comScore, a data analytics firm. Gillian earned an MBA from Stanford University and a B.A. in Commerce from University of Virginia.

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