Stop the break/fix cycle!
Engage customers with a proactive self-service strategy
MindTouch helps companies adopt a self-service-first support strategy that is search engine-friendly. These companies are making sure consumers and customers have access to all the information they need, when they need it.
Turn Support Tickets into a Gold Mine
With MindTouch, cases from your ticketing system can easily be turned into new content for your self-service engine. With constantly refreshed and more valuable content thanks to Support interactions, companies can help bolster their Search Engine presence and provide further validation to Sales Enablement teams.
Take Customer Engagement into the Age of Big Data
A customer engagement strategy driven by self-service content means you’ve got more insight into the customer experience. Last year our customers generated 10 trillion interactions, which helps us to generate a better, more engaging product. What are you missing out on by not having a complete self-service strategy?