At MindTouch, we’ve focused on two pillars that gird the growth of our business. Deliver a product that our customers value and love so much that they recommend it to others. Maintain a culture that attracts smart, good people who want to work hard doing great things. It’s difficult to measure culture, but measuring the value created by our product is much easier. We measure it with our 94% customer renewal rates, our 73 Net Promoter Score, customer referrals, and from … [Read more...] about The Best Software of 2017 for Customer Service Teams
Awards and Press
We won a huge honor this week in Munich, Germany. While attending the SAP Hybris Summit MindTouch won the coveted Software Partner of the Year (2015) award from SAP. This is a merit based award that is granted based on revenue generated. In the past we've won awards for our technology, support and for our culture. However, to receive an award like this from one of the largest software companies on the planet is...well, damn exciting. I was personally humbled and honored to have been present … [Read more...] about MindTouch Wins Software Partner of the Year 2015 from SAP Hybris
Congratulations to MindTouch client, OutSystems, on their recent funding with North Bridge Growth Equity. OutSystems, the world’s leading Rapid Application Development and Delivery (RAD) platform for the enterprise, today announced the completion of a $55 million funding round with North Bridge Growth Equity, a leading growth equity firm that invests in high-growth technology companies. As companies across all industries try to successfully transition to becoming digital enterprises, they … [Read more...] about MindTouch Client, OutSystems Announces $55 Million Funding Round
When we announced our funding two weeks ago, we had no idea we’d get so much attention. We’re flattered and honored to have our news covered and would like to take a moment to express our sincere gratitude for all the shout outs! Here are some of the highlights: [MindTouch]...increases the likelihood that someone researching a product will actually buy it, and it increases customer satisfaction — people who can find answers on their own are going to be happy. -Tech Crunch, … [Read more...] about Funding Announcement Media Round-Up
The fact that this company is raising a Series A well over a decade after its inception is pretty staggering and points to the fact that MindTouch has been following a far more organic approach toward growth. -Computer World, January 14, 2016 … [Read more...] about MindTouch says no to acquirers, takes funding instead
MindTouch allows both established, long-respected enterprises that make physical products like Whirlpool, Newmar, MakerBot, and Remington, as well as fast-growing start-up companies like Code42, Zenefits, Zuora, and Docker, turn product and help content into a revenue-producing asset that creates happy and endorsing users. -Yahoo Finance, January 14, 2016 … [Read more...] about MindTouch Raises $12 Million to Help Companies Drive Self-service Customer Experiences
[MindTouch]...increases the likelihood that someone researching a product will actually buy it, and it increases customer satisfaction — people who can find answers on their own are going to be happy. -Tech Crunch, January 14, 2016 … [Read more...] about MindTouch Scores $12 Million To Help Customers Find Answers Online
Today we’re announcing that MindTouch took our first outside investment in the form of a $12 Million Series A. The Series A was lead by PeakSpan Capital, with additional investment from SAP SE, SK Ventures and a number of prominent individuals. The investment was sought after by multiple firms; in fact, it was oversubscribed, which was validating for us. Moreover, in 2015 we turned down offers from several companies seeking to acquire MindTouch. While the interest to acquire MindTouch was … [Read more...] about Happy 2016! We’re Not Selling the Company!
Today, MindTouch announced it has raised $12 million in its Series A investment! But, there's so much more to the story of the MindTouch journey "...from open source collaboration product to a profitably growing, mature SaaS offering." (Phil Dur, partner at PeakSpan Capital). Below, find links to all the details: "Happy 2016! We're Not Selling the Company!": A letter from Aaron Fulkerson, CEO and Co-Founder of MindTouch, with a very personal take on the meaning of this funding to MindTouch … [Read more...] about MindTouch Announces $12 Million in Its Series A Investment!
When people first hear that I work for a company called MindTouch, they ask "What the %$@& is MindTouch?" While I've explained it many times before, I've never explained it through GIFs....until now! Please enjoy this short, visual explanation of what MindTouch is and our history, thus far. Sometimes it feels like there is no end to work. The last thing you want to do is deal with researching products and searching for support content. Even in the age of uber-smart contextual … [Read more...] about A Very GIF-y MindTouch History, Thus Far