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Dedicated to exploring the customer self-service trends and best practices our readers care about.

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Customer Experience

NEW: MindTouch Customer Experience Analytics

Agent Experience

How to Launch Knowledge Management Fast for Better WFH Customer Service

Customer Experience

What You Need to Quickly Launch Customer Self-Service

Agent Experience

Europe Embraces KCS

Agent Experience

Agile Support and KCS Methodology – Key Questions and Takeaways

Customer Experience

What San Diego Startup Week Means to MindTouch

Customer Experience

3 Knockout Knowledge Base Examples

Customer Experience

Introducing New MindTouch Editor Widgets

Agent Experience

How Customer Support Agents Find Content

Customer Experience

5 Signs You’re Making Things Difficult for Customers

Customer Experience

Put Customers First with Guided Content Framework

Customer Experience

Why Do Customers Do What They Do?

Customer Experience

How to Reduce Support Tickets – An Introduction to Ticket Deflection

Customer Experience

Connecting Purpose and Values with Customer Success to Drive Results

Customer Experience

Want to Drive a Better Customer Experience? Learn to Be a Good Customer