Welcome to the MindTouch Blog

Dedicated to exploring the customer self-service trends and best practices our readers care about.

MindTouch Blog hero image

Featured Posts

Customer Experience

10 Essential Customer Journey KPIs

Industry Trends

New Gartner Report Ties Knowledge Management to Superior Customer Service

Industry Trends

What Customers Are Telling You When They Search Your Site

Customer Support

How Customer Support Agents Find Content

Customer Experience

5 Signs You’re Making Things Difficult for Customers

Knowledge Management

Put Customers First with Guided Content Framework

Customer Experience

Why Do Customers Do What They Do?

Customer Support

How to Reduce Support Tickets – An Introduction to Ticket Deflection

Customer Experience

Connecting Purpose and Values with Customer Success to Drive Results

Customer Experience

Want to Drive a Better Customer Experience? Learn to Be a Good Customer

Knowledge Management

Why a Tools-First Approach to Knowledge Management Is All Wrong

Customer Experience

What is Customer Success?

Customer Support

5 Things Customers Want From a Customer Support Experience

Knowledge Management

What is a Web Self-Service Portal?

Customer Experience

Where Does the Customer Journey Really Begin?