Welcome to the MindTouch Blog

Dedicated to exploring the customer self-service trends and best practices our readers care about.

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Customer Experience

Content and Customer Lifetime Value

Customer Experience

2019 CX Retrospective: The Year of Value Metrics

Customer Experience

Elevating the Service Experience at the SAP Service Moments Hackathon

Customer Experience

Why Do Customers Do What They Do?

Customer Support

How to Reduce Support Tickets – An Introduction to Ticket Deflection

Customer Experience

Connecting Purpose and Values with Customer Success to Drive Results

Customer Experience

Want to Drive a Better Customer Experience? Learn to Be a Good Customer

Knowledge Management

Why a Tools-First Approach to Knowledge Management Is All Wrong

Customer Experience

What is Customer Success?

Customer Experience

Energized & Informed – My Google I/O 2018 Day 2 & 3 Recap

Customer Experience

Exhausted & Inspired – My Google I/O 2018 Day 1 Recap

Customer Support

5 Things Customers Want From a Customer Support Experience

Knowledge Management

What is a Web Self-Service Portal?

Customer Experience

Where Does the Customer Journey Really Begin?

Customer Experience

12 Impactful Customer Success Quotes