Content Experience Strategist and Influencers are those thought leaders that are working tirelessly to enable customer success through content delivery across the customer journey, creating best in class customer experience and self-service. In years past, we created this list internally using several methods to scrub the contenders. Each subsequent year we have updated the process to make sure our list is as good as it gets. To broaden the spectrum, turn over all stones, and make sure that … [Read more...] about People’s Choice Award: Content Experience Strategist — Do You Know Any?
Push yourself, Push your boundaries, and learn best practices from leaders across industries at one of our Push Events. The mission of Push is to create learning opportunities for industry leaders about customer focus with an emphasis on digital and customer experience. - Aaron Fulkerson, CEO, MindTouch Video & Editing by Ari Hoffman, Music by Marcus Neely The Push events were born from our CEO, Aaron Fulkerson, wanting to push himself to learn from others. Fulkerson … [Read more...] about MindTouch Push Events – Raising the Bar where the Thought Leaders Are
Watch the video below to learn more about the criteria we will use for the TOP 25 Content Experience Influencers for 2017, from the CEO of MindTouch as well as the panel of esteemed judges. Video & Editing by Ari Hoffman, Music by The Freak Fandango Orchestra Are you up to date with the leaders in the content and technical communication community? Don't forget to Tweet, push to LinkedIn, and share this with those you think would benefit. It is with great pleasure that MindTouch … [Read more...] about TOP25 – Content Experience Influencers from Around the World
San Diego StartUp Week (SDSW) is one of the largest and most visible tech events to happen in San Diego throughout the year. What you might not have heard is that MindTouch will be hosting an ENTIRE day on Wednesday, June 21st on the Developer Track here at our Galactic HQ downtown (See San Diego StartUp Week video below). MindTouch is not only hosting a full-day DevTrack, but sponsoring the entire week for San Diego StartUp Week. We believe that the San Diego startup community is vital to … [Read more...] about MindTouch Hosts Full Day DevTrack for San Diego StartUp Week – #SDSW
2017 marks the turning point of the subscription economy. For years the Subscribed conference was centered around Customer Experience and why organizations should put it at the forefront of all business decisions. It was, in essence, on how to create customers for life (See Tien’s Video Below on Subscribed 2017). This year, the most influential thought leaders have returned to Zuora’s Subscribed 2017, bringing with them a host of new, innovative strategies and products to push the boundaries of … [Read more...] about Zuora’s Subscribed 2017: The Rise of Subscriptions of Innovation
Instead of discovering that an asteroid the size of Texas is going to impact Earth in less than a month, and your company needs to recruit a misfit team of deep core drillers to save the planet, what your company does need to do is recognize the team of digital strategists that can destroy the silos of information blocking you from connecting deeply with your customers (and vice versa). Watch the webinar below to learn how to transform your content and win an Impact Award. The LavaCon … [Read more...] about It’s a TechComm Armageddon, but Remember, We’re Heroes Now – Impact Awards
The announcement of SAP Machine Learning marks the beginning of SAP working with all SAP Partners to help their customers become intelligent enterprises (watch the video below to see exactly how). This journey will involve not only SAP customers, but will need significant contributions from across SAP’s Partner ecosystem to ensure its customers' success. In this live broadcast conversation, Rayn Veerubhotla, Global Vice President, Emerging Technologies, Global Business Development and Ecosystem … [Read more...] about How SAP Partners Make Customers Intelligent Enterprises
To celebrate and inspire not only our future generations but our current culture, MindTouch jumped headfirst into “Bring Your Child to Work Day.” Of course, we did it with a little bit of a MindTouch twist. Instead of the usual show them the office, tell them what people do, and let them eat ice cream, we put them to work. Watch out child labor laws. Learning to be flexible, collaborative, appreciative, process minded, all while having fun is a MindTouch staple. Having the children of … [Read more...] about Bring Your Kids to Kick Ass at Work Day!
Digital Transformation was so last year. Or is it? The CRM Evolution conference in Washington D.C. tackles high level developments with a tactical mindset. Using every speaker tool under their belt, they host panels, case-study forums, and workshops to help build bridges across your omni-channel, content management, and customer engagement approaches. They make sure to cover what tools to buy and who to connect with to make sure you are optimizing your capabilities with those tools. Last year … [Read more...] about CRM Evolution – Now and Then – Top Speakers from Microsoft, Adobe, G2 Crowd and more…
“Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.” – Steve Jobs So whose responsibility is Customer Success? The answer is everybody’s—support agents, sales reps, marketers, product teams, etc.—and the reality is it’s an opportunity for everyone, internal and external, to advance utilizing your product or service. All the evidence points to a longer shelf life when it comes to focusing on your customer rather … [Read more...] about Announcing the TOP 25 Customer Success Influencers of 2017