We evaluated thousands of members within the Customer Success community and created a measurement that took into account a wide range of metrics including internet presence, influence, authorship, individual contributions, community engagement and participation. The TOP 100 Customer Success Strategists list is frequently updated and always evolving.

This year we took a brand new approach. Aimed at trying to find those flying under the radar, we opened up the polls to allow people to not only vote on our scrubbed list, but to nominate those they wanted to recognize. In fact, over 20 percent of this year’s list came from nominations. This list lets the world know what the industry as a whole is thinking. It gives balance to a weighted system allowing those lesser known names, but still highly qualified candidates, to surface. We had a better response to this list creation than any before, quintupling the engagement we expected.

We compiled the list of 2017’s TOP 100 Customer Success Strategists who are well known and reputable around the world so that you can:

  • Easily find a community of thought leaders in one place
  • Follow them online to get the latest insights on industry trends
  • Engage in valuable conversations within the community
  • Seek them at Pulse or a conference near you to deepen your connection

And here they are!

Outstanding Customer Success Strategists

To see if you made the full list of winners, click here.

  • Aaron Levie, Box, CEO, @levie, LinkedIn
  • Adam Avramescu, Optimizely, Director of Optiverse and Customer Education, @avramescu, LinkedIn
  • Adam Waid, Salesforce, Director of Customer Success, @adamwaid, LinkedIn
  • Ajay Agarwal, Bain Capital Ventures, Managing Director, @ajay_bcv, LinkedIn
  • Alex Konrad, Forbes Magazine, Staff Writer, @alexrkonrad, LinkedIn
  • Alka Tandan, Turbine B2B, Principal, @TurbineB2B, LinkedIn
  • Allison Ewell, Seismic Software, Director of Customer Success, @SeismicSoftware, LinkedIn
  • Allison Pickens, Gainsight, Chief Customer Officer, @PickensAllison, LinkedIn
  • Amanda Kahlow, 6Sense, Founder and CEO, @AmandaKahlow, LinkedIn
  • Andrew Bergen, Seismic Software, VP of Customer Success, @SeismicSoftware, LinkedIn
  • Andrew Rhodes, CSM, Practice Director of Customer Success Education, @CookWriteRepeat, LinkedIn
  • Andy Campbell, Oracle, HCM Strategy Director, @Axcampbe, LinkedIn
  • Andy Jacobson, Blackboard, Senior Director of Operations User Experience, @yakubsin, LinkedIn
  • Andy Mowat, Box, Sr. Director: Customer Success Operations, @netmow, LinkedIn
  • Anne Janzer, Cuesta Park Consulting, Author, Writer, Writing Coach, @AnneJanzer, LinkedIn
  • Anne Palmerine, UPMC Health Plan, Associate VP Customer Engagement & Enrollment Services, @UPMCHealthPlan, LinkedIn
  • Anne-Marie Bitman, Oracle, Director of Customer Success, @AM_Bitman, LinkedIn
  • Annette Franz, Compellon, VP Marketing and Client Experience, @annettefranz, LinkedIn
  • April Underwood, Slack, VP of Product, @aunder, LinkedIn
  • Bill Hobbs, Totango, VP of Enterprise, @hobbs_bill, LinkedIn
  • Bill Lapcevic, Sentry, Chief Operating Officer, @billlap, LinkedIn
  • Boaz Maor, Independent Contractor, Customer Success Advisor, @BoazMaor, LinkedIn
  • Bob Hayes, Appuri,Chief Research Officer, @bobehayes, LinkedIn
  • Bob Hoffman, ADP, Director Product Management – Global View Compliance, @ADP, LinkedIn
  • Candace Sauve, HackerOne Enterprise, Customer Success, @candacesauve, LinkedIn
  • Carsten Thoma, SAP, President CEC, @CarstenThoma, LinkedIn
  • Catherine Blackmore, Oracle Marketing Cloud, GVP of Customer Success, @catherineblckmr, LinkedIn
  • Chris Schwass, Intercom, Head of Relationship Management, @intercom, LinkedIn
  • Colleen Taylor, Y Combinator, Editorial Director, @ycombinator, LinkedIn
  • Connie Loizos, TechCrunch, Silicon Valley Editor, @Cookie, LinkedIn
  • Craig Dalton, Planview, VP of Customer Experience, @Planview, LinkedIn
  • Dan Adika, WalkMe, Co-Founder and CEO, @DanAdika, https://www.linkedin.com/in/danadika
  • Danielle Morrill, Mattermark, Co-Founder and CEO, @DanielleMorrill, LinkedIn
  • Dave Blake, ClientSuccess, Founder and CEO, @davecblake, LinkedIn
  • David Baga, Lyft, Chief Business Officer, @justbaga, LinkedIn
  • David Cancel, Drift, CEO, @dcancel, LinkedIn
  • David Mihala, Oracle, HCM Sales Director Italy/Spain/Portugal & HCM Alliance & Channel South Europe Team leader, @dmihala, LinkedIn
  • David Sakamoto, Cisco, Head of Customer Success, the Americas, @hapapower, LinkedIn
  • Denise Stokowski, Gainsight, VP Solutions – Product Management and Security, @dstokowski, LinkedIn
  • Don Otvos, Salesloft, Head of Solutions Engineering, @donnyo, LinkedIn
  • Don Peppers, CX Speakers LLC, Co-Founder, @DonPeppers, LinkedIn
  • Donald Matejko, SAP, Executive VP of Global Field Operations – Customer Engagement and Commerce, @dmatejko, LinkedIn
  • Edmund Daly, Cisco Senior, Director of Global Customer Success, @Cisco, LinkedIn
  • Elliot Antrobus-Holder, TUI Group, Group Head of Digital Product, @TUIGroup, LinkedIn
  • Emmanuelle Skala, DigitalOcean, VP Sales and Customer Success, @elleskala, LinkedIn
  • Eric Yuan, Zoom Video Communications, Founder and CEO, @ericsyuan, LinkedIn
  • Erin Fogerty, Affinio, Senior Customer Success Manager, @efogess, LinkedIn
  • Eve Kedar, Gainsight, Manager Sales Enablement, @kineretk, LinkedIn
  • Gianluca Bacchiega, Electroux, Solutions Lead CRM and Customer Care EMEA, @Electrolux, LinkedIn
  • Godard Abel, Salesforce, SVP and General Manager, @godardabel, LinkedIn
  • Guilherme Lopes, Resultados, Digitais Co-Founder, @guilhermelopes, LinkedIn
  • Irit Eizips, CSM, Practice Chief Executive Officer, @iriteizips, LinkedIn
  • James Scott, SuccessHacker, Associate Partner, @ukjamesscott, LinkedIn
  • Jamie Cappelli, 360insights, VP Client Success, @jamescappelli, LinkedIn
  • Jeff Cann, Sysomos, VP Customer Success @jeffcann, LinkedIn
  • Jeff Lawson, Twilio, Co-Founder and CEO, @jeffiel, LinkedIn
  • Jerome Breche, SnapEngage, Co-Founder and CEO, @jerome10, LinkedIn
  • Jill Rowley, Affinio, Member Board of Directors, @jill_rowley, LinkedIn
  • Jim Berardone, OnlyBoth, Chief Customer Officer, @JimBerardone, LinkedIn
  • Jim Murphy, Gainsight, Regional Director of Strategic Accounts, @JimMurphySTL, LinkedIn
  • Joe Chernov, InsightSquared, VP of Marketing, @jchernov, LinkedIn
  • Joe Payne, Code42, President and CEO, @paynejoe, LinkedIn
  • John Gleeson, Affinio, VP of Customer Success, @JohnGleeson10, LinkedIn
  • John Heald, SAP, Hybris Global, VP of Market Development, @JohnHeald72, LinkedIn
  • Josh James, Domo, CEO and Founder,@joshjames, LinkedIn
  • Kamal Ahluwalia, Apttus, Chief Revenue Officer, @kahluwalia, LinkedIn
  • Katie Rogers, Salesloft, VP of Customer Success, @KatieKortnie, LinkedIn
  • Keri Keeling, Bluenose, Analytics VP of Customer Success and Operations, @M1sskaos, LinkedIn
  • Kevin Bury, SolarWinds, Senior VP Customer Experience and Business Operations, @solarwinds, LinkedIn
  • Leo Widrich, Buffer, Co-Founder and COO, @LeoWid, LinkedIn
  • Lilian Klemz, Resultados, Digitais, Customer Success General Manager, @liliklemz, LinkedIn
  • Maksim Ovsyannikov, Grovo, VP of Product, @Maksim, LinkedIn
  • Maranda Dziekonski, HelloSign, VP of Customer Operations, @marandasays, LinkedIn
  • Maria Pergolino, Apttus, SVP Global Marketing and Sales Development, @InboundMarketer, LinkedIn
  • Mark Roberge, Harvard Business School, Senior Lecturer, @markroberge, LinkedIn
  • Marvin Storey, HP, Director Customer Experience Personal Systems, @HP, LinkedIn
  • Mary Poppen, Glint, Chief Customer Officer, @Mary__Poppen, LinkedIn
  • Matt Myszkowski, Rant & Rave, Head of Customer Success, @MattMyszkowski, LinkedIn
  • Melinda Gonzalez, Melinda Gonzalez Advisors, CEO, @RealMelindaG, LinkedIn
  • Michael Moaz, Gartner, VP and Distinguished Analyst, Customer Strategies Research, @mimaoz, LinkedIn
  • Mick Frederick, Eaze, VP of Concierge Experience, @Mick, LinkedIn
  • Mikkel Svane, Zendesk, CEO, @mikkelsvane, LinkedIn
  • Monica Norton, Zendesk, Senior Director of Content Marketing, @monicalnorton, LinkedIn
  • Nate Skinner, Salesforce, VP of Marketing, @renniksn, LinkedIn
  • Neal Kaplan, Interana, Director of Technical Communications, @NealKaplan, LinkedIn
  • Nichole Elizabeth DeMere, Authentic Curation, Founder, @NikkiElizDemere, LinkedIn
  • Omid Razavi, ServiceNow, Global Head of Customer Success, Customer Service Management, @orazavi, LinkedIn
  • Paul Reeves, TokBox, VP of Customer Success, @bohappa, LinkedIn
  • Paul Slakey, BrightEdge, VP of Client Services, @PaulSlakey, LinkedIn
  • Philip Nguyen, Ephox, Senior Director, Customer Success and Community, @phillyphillio, LinkedIn
  • Rachel English, Zuora, Director Customer Experience, @Zuora, LinkedIn
  • Sam Brennand, Uberflip, VP of Customer Success, @SamBrennand, LinkedIn
  • Sarah Bedrick, Hubspot, Certifications Program Manager, @sbedrick, LinkedIn
  • Sarah E. Brown, ServiceRocket, Head of Customer Community and Brand Marketing, @SEBMarketing, LinkedIn
  • Scot Chisholm, Classy, CEO and Co-Founder, @scotchisholm, LinkedIn
  • Sean Cramer, Atlassian, Head of Voice of the Customer, @cosmocramer, LinkedIn
  • Sean Ellis, GrowthHackers, Founder and CEO, @SeanEllis, LinkedIn
  • Sean Kester, SalesLoft, VP of Product Marketing, @TheSeanKester, LinkedIn
  • Seth Faber, Hitachi Data Systems Global Services eServices Manager @HDScorp, LinkedIn
  • Shep Hyken, Shepard Presentations LLC, Chief Amazement Officer and Owner, Customer Service Speaker, Customer Service Expert, Training, @Hyken, LinkedIn
  • Shreesha Ramdas, Strikedeck, CEO, @shreesha, LinkedIn
  • Stephanie Berner, BOX, Senior Director, Customer Success, @BoxHQ, LinkedIn
  • Steve Yeager, Zuora, Manager New Business and Sales Development, @Yeager_Steve, LinkedIn
  • Tiffany Cosgrove, Calendly, Director of Customer Success, @Calendly, LinkedIn
  • Timothy O’Brien, Informatica, Manager, Strategic Accounts, @Informatica, LinkedIn
  • Todd Eby, SuccessHacker, Founder and CEO, @toddceby, LinkedIn
  • Todd Pearson, Zuora, Senior VP of Customer Success, @toddpearsonca, LinkedIn
  • Travis Sousa, DealerTeam Director of Support, HR Manager, Comptroller, @TravisSousa, LinkedIn
  • Vinay Bhagat, TrustRadius, Founder and CEO, @vinaybhagat, LinkedIn
  • Westley Hendriks, LinkedIn, Team Lead – Customer Success Consulting, @WesleyHendriks, LinkedIn
  • Westly Richards, Optimizely, Customer Education Manager, @Optimizely, LinkedIn
  • Whitney Hillyer, BounceX, VP of Customer Success, @WhitneyHillyer, LinkedIn
  • Zainal Khair, Electrolux, Contact Center and Knowledge Manager, EMEA @Electrolux, LinkedIn
  • Ziv Peled, AppsFlyer, VP of Client Services, @zivpel, LinkedIn

Visit the following link, right click, and “save as” to download, then upload.  Top 100: https://mindtouch.com/resources/wp-content/uploads/sites/2/2017/04/Top100-Customer_Success_Strategists-MindTouch.png

Topp 100 Customer Success Strategists

 

<a href="https://mindtouch.com/info/2017-top-25-customer-success-influencers-and-peoples-choice-top-100/" title="MindTouch Top 100 Customer Success Influencers"><img src="https://mindtouch.com/resources/wp-content/uploads/sites/2/2017/04/Top100-Customer_Success_Strategists-MindTouch.png" alt="MindTouch Top 100 Customer Success Influencers" border="0" ></a>

 

BONUS: We’ve also covered 25 of the most recognized Customer Success Influencers noted for their public authority and direction. Check here to see if you made the cut and get your badge!

Additional categories: Customer Experience, Industry Trends, News & Events