We’re pleased to share good news: the MindTouch blog has been named a Best Customer Service Blog by CreditDonkey. Considering what good company we’re in, pleased is an understatement—we’re positively verklempt.

CreditDonkey, a leading source of financial tips for small businesses, curates this list based on the customer service blogs that are most useful to its audience. We appreciate the way they provide a brief overview of each blog; a highlighted post (here’s ours); and of course a social media handle to peruse. You know, for all you customer service blog shoppers out there.

In very good company

A big shout to some other names on the list that we’ve had the pleasure of working with. We’re big fans (and regular readers) of the Genesys blog, one of our valued partners. They have a lot of content topics and subtopics relevant to the customer service field. We highly recommend you check them out.

You worked hard to land your customers. Don’t lose them. Get up to speed with the latest smart advice on keeping customers happy with this list of the Best Customer Service Blogs. – CreditDonkey

We’re also pleased to see CX Journey on the list. We’ve had the pleasure of featuring a guest blog by Annette Franz, founder of CX Journey. Her blog is dedicated to helping companies understand the importance of both employee and customer experience—two critical components to better customer service.

CreditDonkey Best Customer Service Blog Badge

What’s in a good customer service blog?

Rule number one? Always be useful. Readers interested in customer service have a lot of choices. They expect practical, no-frills content that helps them do their jobs better. Aside from covering the latest trends in customer self-service support, our blog includes topics related to customer experience, knowledge management, and customer experience. We also love to feature voices from top industry voices.

A rich mix of diverse voices and highly useful content.

Again, a big thank you to CreditDonkey for the recognition. And congratulations on one of the cutest logos we’ve ever seen. Hopefully, this is a reminder to you, dear reader, that you’re in the right place for the latest in customer service and customer self-service support.

Additional categories: News & Events