Unique Insights for Sales, Marketing, and Support
MindTouch is a content driven customer engagement platform that turns product and support content into a valuable buyer/customer engagement channel providing a 360-degree view of the customer for Sales, Marketing and Support teams.
Control your brand
Turn your existing help content into the cornerstone of a branded SEO strategy aimed at meeting the needs of buyers and customers looking to validate and self-serve
Create product experts
Turn your customers into product experts who improve retention, increase value and are brand advocates who incur lower support costs
Engage users on any device, anywhere – 2X organic search results, 3X time on site, cut bounce rates by 50%.
Enrich the customer's record with valuable behavioral data based on the user's interactions with your product content.
Use product content to create a rich low effort self-service environment in which both internal and external users can thrive and become product experts.
The Touchpoints Customer insights tool allows support agents to see all of the articles customers have read and when they read it. Support agents can quickly create new, more helpful content. Identify the most commonly linked articles to publish needed articles to the MindTouch-powered online help site to increase self-service and reduce support costs.
Go beyond the support knowledge base. Put help content from across the organization at your agent’s fingertips. Agents can link any article to a case and send it in an email—ensuring customers get the best content, quickly.
MindTouch enabled our agents to create over 800 KB articles in less than two weeks. By integrating with our existing SalesForce support platform, we were able to quickly train and roll out the new solution as a part of our agents workflow rather than teaching them new software. This reduced the time and the cost for us to recognize results dramatically. We launched in weeks rather than months.
VP of Customer Success, Avalara
MindTouch understands both the importance of the subscription economy and how customer relationships evolve over time. As a MindTouch customer, we know that we have a partner that is fanatical about our success with their products.
Founder and CEO of Zuora