Your agents deserve more than a knowledge base
Turn your Salesforce Knowledge into agent enablement paradise with the following MindTouch functionality:
- PermissionGrant access to specific content to the right level agent to maximize productivity.
- KnowledgeLeverage case information to suggest articles that will help close the case faster.
- SearchUse powerful search across all knowledge to find the best answer that closes the case.
- ReportingCreate a direct link between the case and the solution to inform reporting functions and improve productivity.