MindTouch is the most powerful product knowledge management software available today.
Extend your help content everywhere with Touchpoints.
Touchpoints are simple, plug and play integrations that extend your product documentation across every step of the customer journey. With Touchpoints deployed, your customers get the information they need, when they need it.
"Placing Self-Help materials within our Product pages lets customers learn while we control the conversation, rather than a third party. This improves our customer experience while driving sales and protecting the brand.”
— Darin Nesline, Technical Services and Training Manager, Bona
Want to learn more?
View our online webinar to see Touchpoints in action.
MindTouch Site Analysis Suite
MindTouch Site Analysis, beginning with Link Manager and Site Structure, is designed to empower knowledge managers to monitor and fix broken links and structural irregularities throughout their site, resulting in enhanced usability and proven increases in search engine rankings.
With Link Manager I’m able to ensure that visitors to Conga Support never stumble upon broken links. It’s great that you can be working on something entirely random on your site and be informed of a broken link.”
– Aaron Leonard, Conga
Find out more about Site Analysis by watching this webinar.
You already have all the content you need for customer success.
Helping customers succeed is the number one way to reduce churn and increase renewals. Most customers prefer to self-serve, making phone support, online FAQs, and in-product chat only a small part of your customer success strategy. MindTouch frees the product content you already have, forming a single source of truth across all channels where your agents need it, and when your customer wants it.
Customers who require user-assisted support are 4 times less loyal than those who self-serve (CEB).
72% of buyers will not engage vendors that don’t supply product documents and post-sale content (Acquity Group).
FAQs fall short when Google is your customer’s first stop.
When customers research products online, your unstructured web articles, PDFs and FAQs simply can’t compete with third-party reviews and public discussion forums. With MindTouch, your product content is organized into structured, semantically rich data that can improve your domain authority and double your web traffic.
Easy answers to technical questions validate customers' use cases – and close more sales.
The content in manuals and user guides has all of the best authoritative answers to help customers solve their specific issues. Providing information that helps a customer understand exactly how they will use the product or service in their environment cements their confidence in the purchase, which accelerates sales cycles and improves conversions.
83% of US consumers require some degree
of customer support while making an
online purchase (eConsultancy).