Why Chatbots Need Knowledge Management

A closer look at how knowledge management supercharges one of the fastest growing channels in customer service

Successful chatbot deployments depend on knowledge management

The numbers are eye-opening. If recent trends hold, chatbots promise to factor prominently in any organization’s mix of self-service channels—at least any organization that prioritizes the customer experience. This infographic takes you through the numbers, quickly revealing how crucial KM is to successful chatbot deployments.

What you'll learn

Why chatbots are a trend that few companies can afford to ignore

How chatbots enable contact center efficiency and customer self-service

The numbers behind the foundational importance of knowledge management

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