Make a call unnecessary by delivering timely, relevant content
The ticket submission form is an opportunity to deflect a support ticket before it ever happens. How? By displaying relevant content based on the information the customer is providing. In other words: ticket deflection. Use this ROI calculator to see the economic impact of ticket deflection. Plug in your own numbers for a real-world ROI statement.
What you'll learn
Potential ticket deflection rate for MindTouch customers
The economic impact of implementing contextual help on the ticket submission form
Real-world example of ticket deflection powered by a MindTouch self-service experience