Assessing the ROI of Knowledge Management: Ticket Deflection
Evaluate the potential ROI for contextual help on the ticket submission form made possible by a knowledge management platform.
Make a call unnecessary by delivering timely, relevant content
The ticket submission form is an opportunity to deflect a support ticket before it ever happens. How? By displaying relevant content based on the information the customer is providing. In other words: ticket deflection. Use this ROI calculator to see the potential economic impact of ticket deflection. Plug in your own numbers for a real-world ROI statement.