The Customer-First Knowledge Management Checklist

How customer-focused is your organization’s approach to knowledge management? Here’s where to start.

The demand for effortless self-service is higher than ever, and it’s reshaping the customer journey

Today, delivering next-generation customer experience hinges on your organization’s ability to meet growing demand for self-service. Specifically, it depends on your ability to drive effortless experiences for customers throughout the post-sale customer journey in the channels they go to first, starting with Google. How you approach knowledge management (KM) is a key part of this. Use this eight-part checklist to evaluate your own organization’s approach to KM.

What you’ll learn

Trends in customer self-service you should know
8 areas to help determine if your knowledge management strategy is customer-first
What a company-first approach to knowledge management looks like

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