Boost customer success by measuring what they really value about your product.
More than marketing copy, your customers and prospects want to know how your product works. Hear Nick Mehta, CEO of Gainsight, talk about how MindTouch user behavior data helps them continuously improve the customer experience.
Experience success in bringing customers and employees onboard
MindTouch allows companies to create robust pathways for every persona and use case. With MindTouch Paths it's easy to ensure everyone has the up-to-date content they need to succeed.
Looking for the next big customer success KPI?
How much return are you getting from product content in each stage of the customer journey?
Get your free Customer Experience Report to find out how well you are serving your customers with your content, encouraging renewal, upsell, and advocates for your brand.
Monitor the health of customers with content use analytics
Keep tabs of how individual accounts are progressing with onboarding and gain insight into macro-trends across your customer base. It also allows you to give the product team the information they need to improve the user experience.
See what articles your customers are accessubg the most through Salesforce Wave analytics incorporating MindTouch detailed user behavior data.
Take the sting out of poor
NPS and churn rates
MindTouch users consistently see improved Net Promoter Scores and reduced churn rates thanks to their ability to take customers from purchase to value in record time.