
Between the open nomination period and the voting itself, we have had over 3,200 people participate in the 2018 Top Customer Success Influencers and Strategists list, making it the largest community collaboration yet.
We evaluated thousands of members within the Customer Success community and created a measurement that took into account a wide range of metrics, including: internet presence, influence, community engagement, and participation (including conference appearances).
Judges
Each of our individual judges are recognized for their industry leading insights and contributions.
Dave Blake is the Founder/CEO of ClientSuccess, a SaaS platform helping customer success leaders and teams manage, retain, and grow their existing customer base. Dave is an industry veteran with over a decade of experience in the space, including leading global teams for Adobe and Omniture prior to founding ClientSuccess.
Allison Pickens is a broadly recognized thought leader on Customer Success and on scaling teams during hypergrowth. She is Chief Customer Officer at the leading Customer Success software company. She is a frequent speaker and blogger (with 10,000 monthly readers) is an Advisor to several companies, and was named one of the top 50 people in sales and business development.
Co-Founder of SuccessHACKER, Todd Eby, utilizes his 24 years of experience to promote one simple truth; Successful Customers = Successful Business. His innovative approach has made him a thought leader and top influencer in the Customer Success industry.
Byron is a partner at Bessemer Venture Partners and is widely recognized as one of the most successful cloud investors in the world. In the past six years, Byron directly led early investments in seven cloud IPOs, including SendGrid (SEND), Twilio (TWLO), Box (BOX), Instructure (INST), Cornerstone OnDemand (CSOD), Criteo (CRTO), and Eloqua (ELOQ).
As voted upon by our panel of judges, these are the Top 25 Customer Success leaders that are transforming our industry today. These winners not only implement cutting edge strategies, but influence others through public speaking, webinars, and thought leadership assets (blog, social, white papers) along the way.
As voted on 100% by you, this 2018 Top Customer Success list offers insight into who the industry feels is implementing an incredible Customer Experience through operational and tactical strategies, all while delivering best-in-class support for current customers and prospects alike.
Shep Hyken
CAO/Owner, Customer Service Speaker, Customer Service Expert, Training | Shepard Presentations
Raymond Tozer
Global Customer Success - Sr Manager US Enterprise West/South and Public Sector | Cisco Systems
Partners
A collaborative Customer Success community relies on the joint effort of those companies across the industry that believe in fighting for a customer centric approach that scales.
Thank you to all our partners who helped bring this list to the forefront of the community.