Dave Blake is the Founder/CEO of ClientSuccess, a SaaS platform helping customer success leaders and teams manage, retain, and grow their existing customer base. Dave is an industry veteran with over a decade of experience in the space, including leading global teams for Adobe and Omniture prior to founding ClientSuccess.
Allison Pickens is a broadly recognized thought leader on Customer Success and on scaling teams during hypergrowth. She is Chief Customer Officer at the leading Customer Success software company. She is a frequent speaker and blogger (with 10,000 monthly readers) is an Advisor to several companies, and was named one of the top 50 people in sales and business development.
Co-Founder of SuccessHACKER, Todd Eby, utilizes his 24 years of experience to promote one simple truth; Successful Customers = Successful Business. His innovative approach has made him a thought leader and top influencer in the Customer Success industry.
Byron is a partner at Bessemer Venture Partners and is widely recognized as one of the most successful cloud investors in the world. In the past six years, Byron directly led early investments in seven cloud IPOs, including SendGrid (SEND), Twilio (TWLO), Box (BOX), Instructure (INST), Cornerstone OnDemand (CSOD), Criteo (CRTO), and Eloqua (ELOQ).
CAO/Owner, Customer Service Speaker, Customer Service Expert, Training | Shepard Presentations
Global Customer Success - Sr Manager US Enterprise West/South and Public Sector | Cisco Systems