2018 Top Customer Success Top_125-Microsite_Hero-Header_Visual

Between the open nomination period and the voting itself, we have had over 3,200 people participate in the 2018 Top Customer Success Influencers and Strategists list, making it the largest community collaboration yet.

We evaluated thousands of members within the Customer Success community and created a measurement that took into account a wide range of metrics, including: internet presence, influence, community engagement, and participation (including conference appearances).


Each of our individual judges are recognized for their industry leading insights and contributions.

Dave Blake

Founder & CEO | ClientSuccess

Dave Blake is the Founder/CEO of ClientSuccess, a SaaS platform helping customer success leaders and teams manage, retain, and grow their existing customer base. Dave is an industry veteran with over a decade of experience in the space, including leading global teams for Adobe and Omniture prior to founding ClientSuccess.

Allison Pickens

Chief Customer Officer | Gainsight

Allison Pickens is a broadly recognized thought leader on Customer Success and on scaling teams during hypergrowth. She is Chief Customer Officer at the leading Customer Success software company. She is a frequent speaker and blogger (with 10,000 monthly readers) is an Advisor to several companies, and was named one of the top 50 people in sales and business development.

Todd Eby

Founder & CEO | SuccessHACKER

Co-Founder of SuccessHACKER, Todd Eby, utilizes his 24 years of experience to promote one simple truth; Successful Customers = Successful Business. His innovative approach has made him a thought leader and top influencer in the Customer Success industry.

Byron Deeter

Partner | Bessemer Venture Partners

Byron is a partner at Bessemer Venture Partners and is widely recognized as one of the most successful cloud investors in the world. In the past six years, Byron directly led early investments in seven cloud IPOs, including SendGrid (SEND), Twilio (TWLO), Box (BOX), Instructure (INST), Cornerstone OnDemand (CSOD), Criteo (CRTO), and Eloqua (ELOQ).

2018 Top Customer Success - Top 25 Badge

Top 25

As voted upon by our panel of judges, these are the Top 25 Customer Success leaders that are transforming our industry today. These winners not only implement cutting edge strategies, but influence others through public speaking, webinars, and thought leadership assets (blog, social, white papers) along the way.

Nick Mehta

CEO | Gainsight

Catherine Blackmore

VP Global Customer Success - Oracle Marketing Cloud | Oracle

Rob Castaneda

Founder/CEO | ServiceRocket

Beth Comstock

Former Vice Chair | GE

Sean Cox

VP Customer Success | Adaptive Insights

Emilia D'Anzica

VP Customer Success | Qordoba

Mike Eberhard

President | SAP Concur

Ari Hoffman

Success Fanatic | MindTouch

Chad Horenfeldt

VP Client Success | Updater

Christina Kosmowski

Head of Global Customer Success & Services | Slack

Keith Krach

Chairman/Former CEO | DocuSign

Jason M. Lemkin

Trusted Advisor | SaaStr

Aaron Levie

CEO | Box

Guilherme Lopes

Co-Founder/Customer Success Exec | Resultados Digitais

Steve Lucas

CEO | Marketo

Mark Organ

Founder/CEO | Influitive

Nicolle Paradise

Sr Dir Client Experience | ADP

Mary Poppen

Chief Customer Officer | Glint, Inc

Mark Roberge

Senior Lecturer | Harvard Business School

David Sakamoto

Head of Customer Success, the Americas | Cisco

David Skok

General Partner | Matrix Partners

Harry Stebbings

Founder/CEO | Making Solutions

Dan Steinman

General Manager | Gainsight

Paul Teshima

Co-Founder/CEO | Nudge.ai

Jeannie Walters

CEO/Chief Customer Experience Investigator | 360 Connext

2018 Top Customer Success - Top 100 Badge

Top 100

As voted on 100% by you, this 2018 Top Customer Success list offers insight into who the industry feels is implementing an incredible Customer Experience through operational and tactical strategies, all while delivering best-in-class support for current customers and prospects alike.

Dan Adika

Co-Founder/CEO | WalkMe

Burke Alder

VP Marketing | ClientSuccess

Lindsay Anderson

Customer Success Manager | Slack

Andrea Anderson

VP Customer Loyalty | Avalara

Peter Armaly

Strategic Advisor, Customer Success | Oracle

Katy Batley

Global Head of Customer Success | Avecto

Stephanie Berner

Sr Dir Customer Success Management & Customer Advisory | Box

Vinay Bhagat

Founder/CEO | TrustRadius

Anne-Marie Bitman

Dir Customer Success - Customer Experience Cloud | Oracle

Mikael Blaisdell

Executive Director | The Customer Success Association

Dave Blake

Founder/CEO | ClientSuccess

Tiffani Bova

Global, Customer Growth & Innovation Evangelist | Salesforce

Jesse Brightman

Head of Customer Success | stensul

Sarah E. Brown

Director of Marketing | ServiceRocket

Asten Buckles

Product Director | Leadspace

Simon Cooper

Director of Customer Success - EMEA | Affinio

Tiffany Cosgrove

Director of Customer Success | Calendly

Lauren Costella

VP Customer Success | Medrio

Sean Cramer

Head of Voice of the Customer | Amazon

Bill Cushard

Director of Marketing | ServiceRocket

Laryssa D'Alama

Client Services Director | Resultados Digitais

Greg Daines

CEO | Client Velocity

Edmund Daly

Customer Success - Global Leader | Cisco Systems

Emilie Davis

Manager, Customer Success & Operations | Periscope Data

Allie Day

Sr Dir of Customer Success | Leadspace

Jennifer Dearman

VP Global Customer Success | Kronos

Byron Deeter

Partner | Bessemer Venture Partners

Abby Dineen

Sr Dir of Client Experience | Cordial Inc.

Paola DiPalma

Director of Worldwide Technical Customer Success | Conga

Chelsey Dreckman

Customer Success Advisor | Higher Learning Technologies

Eric Dreshfield

Advocacy Manager | Apttus

Maranda Dziekonski


Todd Eby

Founder/CEO | SuccessHACKER

Irit Eizips

CEO | CSM Practice

Rachel English

Director of Customer Experience | Zuora

Natalie Fedie

VP Customer Success | Doxly

Heather Foeh

VP Customer Experience | LookBookHQ

Erin Fogerty

Director of Customer Success - North America | Affinio

Kate Forgione

Founder/CEO | CustomerSuccessNetwork.org

Annette Franz

Founder/CEO | CX Journey

Aaron Fulkerson

Founder/CEO | MindTouch

Michael Fulvio

Director of Customer Success | SeamlessDocs

Melissa George

Consortium for Service Innovation | Program Director

Mike Grafham

Principal PM, Microsoft 365 Customer Digital Transformation | Microsoft

Abby Hammer

VP of Products/Founding Team | ChurnZero

Zach Hawley

Director of Accounts | MindTouch

Kristen Hayer

Founder/CEO | The Success League

Lorna Henri

Global VP, Customer Success & Support | App Annie

Alicja Heyduk

Director of Customer Experience/Customer Success | Voicefox

Volker Hildebrand

Global Vice President | SAP Hybris

Katie Hilgemann

Customer Experience Lead for Major Accounts | Opal

Shep Hyken

CAO/Owner, Customer Service Speaker, Customer Service Expert, Training | Shepard Presentations

Scott Ingram

Strategic Account Manager | Relationship One

Sophie Johnson

Sr Dir Customer Success | Social Tables

Adam Joseph

Founder | CustomerSuccessManager.com

Keri Keeling

Head of Global Customer Success Enablement & Capability | Oracle

Anthony Kennada

Chief Marketing Officer | Gainsight

Christopher Kim

VP Customer Support | Samsung Electronics America

Lilian Klemz

Customer Success Director | Resultados Digitais

Bill Lange

VP Product Management & Customer Success | Shiftboard

Bill Lapcevic

COO | Sentry

Irene Lefton

VP Customer Success | Lastline

Kate Leggett

VP/Principal Analyst | Forrester Research

Ursula Llabres

Head of Customer Growth | Facebook

Kellie Lucas

Customer Success Consultant & Director | ForseLucas

Matthew Lugo

Sr Customer Success Manager | Falcon.io

Jennifer MacIntosh

VP Customer Success & Experience | Coveo

Erin Mackenzie

Customer Success Chief of Staff - Americas | Cisco Systems

Boaz Maor

VP Customer Success | OpenGov

Andrew Marks

Founder/COO | SuccessHACKER

Aubrey McCarthy

Worldwide Customer Onboarding Manager | Conga

Shreyans Mehta

Manager, Customer Sucess Operations | Near

Perry Monaco

Head of Customer Success | Linkedin

Kelly Murray

Communications | The KCS Academy

Matt Myszkowski

VP EMEA, Customer Success, SAP Cloud Lifetime | SAP

Phil Nanus

VP Advisory Services & Research/Customer Success | TSIA

Erica Newell

Manager Client Development | Marketware, Inc.

Steve Nguyen

Yammer Product Evangelist | Microsoft

Guy Nirpaz

Founder/CEO | Totango

Katrina Novakovic

Sr Customer Success Manager | Red Hat

Adam O'Donnell

Co-Founder/President/Video Podcast Host | Successly.io

Bradley Oliver

Customer Success Leadership | Cisco Systems

Kim Oslob

VP Global Customer Success | Whisbi

Junan Pang

Director Global Services | Optimizely

Sherrod Patching

Chief Customer Officer | Leadspace

Nora Paxton

Executive & Transfomational Life Coach | Paxton Coaching LLC

Joe Payne

President/CEO | Code42

Mark Pecoraro

Principal | CSLeadership.net

Ziv Peled

VP Global Client Services & Product | AppsFlyer

Mateus Pestana

Co-Founder/CEO | SenseData

Pat Phelan

EVP, Global Customer Success | Brandwatch

Paul Philp

Co-Founder/CEO | Amity

Allison Pickens

Chief Customer Officer | Gainsight

Michael Provenzano

Chief Customer Officer | QStream

Shreesha Ramdas

Co-Founder/CEO | Strikedeck

Omid Razavi

Global Head of Product Success, Customer Service Management | ServiceNow

Paul Reeves

VP Customer Success | TokBox

Brittany Rolfe

VP Customer Engagement & Advocacy | WalkMe Inc.

Dutta Satadip

Global Head of Customer Operations | Pinterest

James Scott

General Partner, Customer Success Practice | SuccessHACKER

Matt Seaman

VP Customer Success Operations | PTC

Paul Staelin

Chief Customer Officer | Birst

Robyn Steele

Director Customer Success Globalization | Cisco Systems

Estevão Stumpf

Customer Success Director | Orgânica Digital

Vipin Thomas

Manager of Customer Success | Freshworks

Dean Thomas

VP Customer Success | Sumo Logic

Chase Tinkham

Customer Success Manager | ChurnZero

Raymond Tozer

Global Customer Success - Sr Manager US Enterprise West/South and Public Sector | Cisco Systems

Tien Tzuo

Founder/CEO | Zuora

Nils Vinje

VP Customer Success | Rainforest QA

Josh Waldo

Chief Customer Officer | Nintex

Nate Williams

Head of Customer Success Recruiting | Swing Talent

J.B. Wood


Ellie Wu

Founder/Chief Evangelist | PictureCS


A collaborative Customer Success community relies on the joint effort of those companies across the industry that believe in fighting for a customer centric approach that scales.

Thank you to all our partners who helped bring this list to the forefront of the community.

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