CRM Knowledge Base versus Enterprise KM

Your guide to choosing a scalable knowledge management solution that gives your organization the customer service edge

A lot of knowledge management vendors talk the talk, but can they walk the walk?

In the world of knowledge management (KM), it’s easy to promise the world. Often, vendor selection comes down two types of KM solution: knowledge base software bundled into an existing CRM suite; and the standalone KM platform. Which is best? We’ve put together an exhaustive list to help you choose a solution capable of delivering service excellence across all customer-facing channels.

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Table of Contents

  1. Key Features Of Enterprise-Grade Knowledge Management Platforms
  2. Overview of An Emerging Strategic Priority
  3. The Search for the Right Solution
  4. Why Next-Gen CX Requires Next-Gen KM
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