Chatbots 101

Chatbots have emerged as a convenient, always-on customer service channel. Learn why knowledge management is critical to their success.

Chatbots 101

Chatbots are hungry and knowledge management is the secret sauce

Chatbots are all the rage. They can help customers find information and answers. They can help contact centers automate tasks and create considerable efficiency gains. Yet, how do organizations ensure their chatbots consistently deliver A+ experiences for customers? The answer is knowledge management.

Table of contents

  1. A Growing Trend In Customer Self-Service and Support
  2. The Importance of Strong Knowledge Management
  3. Prioritizing the Customer Chatbot Experience
Chatbots 101