Leveraging Your CX

Strategies for meeting customer demand for speed and accuracy

Given the promise and hype in today’s market about AI, Machine Learning, and Data Science, delivering a personalized brand experience at scale has become the holy grail. After all, who wouldn’t want the opportunity to leverage advanced technology and analytics to deliver faster, more accurate information to customers—to make better decisions that accelerate revenue and reduce operating costs? This is the promise of personalization at scale.

You’ll hear from Faro Technologies, VP of Global Service, Brad Lloyd and MindTouch, VP of Products, Connie Quach on the direction the market is taking for increased engagement across customer experience channels and how Faro is benefiting.

What you’ll learn

What you should consider before deciding to transition your content globally

The future of the customer experience

How global knowledge management will affect your customer’s journey