Leveraging Your CX

Why Faro Technologies invested in global knowledge management.

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Strategies for meeting customer demand for speed and accuracy

Given the promise and hype in today’s market about AI, Machine Learning, and Data Science, delivering a personalized brand experience at scale has become the holy grail. After all, who wouldn’t want the opportunity to leverage advanced technology and analytics to deliver faster, more accurate information to customers—to make better decisions that accelerate revenue and reduce operating costs? This is the promise of personalization at scale.

You’ll hear from Faro Technologies, VP of Global Service, Brad Lloyd and MindTouch, VP of Products, Connie Quach on the direction the market is taking for increased engagement across customer experience channels and how Faro is benefiting.

What you’ll learn

What you should consider before deciding to transition your content globally
The future of the customer experience
How global knowledge management will affect your customer’s journey

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Featured speakers

Brad Lloyd - Faro
Brad Lloyd
VP of Global Service
Faro Technologies
Connie Quach
FORMER VP OF Products
MINDTOUCH
Tim Passios
FORMER VP OF MARKETING
MINDTOUCH