January 18, 2018 10:00 AM PST

Learn How a Major Manufacturer Reinvented their Customer Experience

Fisher & Paykel share proven strategies to increase customer satisfaction.
Meet the Speakers
Aaron Fulkerson

Co-Founder

Dionne Strickland of Fisher & Paykel
Dionne Strickland

Customer Experience Improvement Lead

Faced with a high customer effort score and limited self-service resources, leading appliance manufacturer Fisher & Paykel decided to make a change that dramatically improved their support KPIs.

Join us for this webinar featuring Dionne Strickland, Customer Experience Improvement Lead at Fisher & Paykel, and Aaron Fulkerson, CEO of MindTouch. They discuss proven methods to increase customer engagement and loyalty. You’ll learn:

  • How to create an effective self-service strategy
  • Why streamlining your customer experience is the key to repeat business
  • How your customer effort score affects NPS (Net Promoter Score)

Register now to start 2018 off stronger than ever!

Meet the Speakers
Aaron Fulkerson
Co-Founder

Aaron Fulkerson, a leading innovator in open-source and SaaS software, is Co-Founder of MindTouch. Previously, Aaron worked on the Advanced Systems Research Team at Microsoft and has informed national education policy at the White House. Aaron tackles everything with the same mantra: Be big, be kind, and kick ass.

Dionne Strickland of Fisher & Paykel
Dionne Strickland
Customer Experience Improvement Lead

Dionne Strickland is the Customer Experience Improvement Lead at Fisher & Paykel Appliances. She focuses on business improvement, building the internal processes and supporting capability systems to enable better customer experiences.

Do NOT follow this link or you will be banned from the site!