Knowledge Management

The Essential Chatbot Fuel to Increase Customer Satisfaction

On-demand

What you'll learn in this webinar

The use of chatbots is expected to continue to grow as artificial intelligence (AI) continues to advance. In fact, currently 63% of people said they would interact with chatbots to solve their customer service problems, according to a recent study by Iteqna. And that comfort level is expected to rise.

However, for chatbots to achieve their potential, it is critical to provide them with a deep and detailed knowledge base to ensure their ability to provide correct and valuable information. Without that, chatbots will continue to fail.

This webinar, will provide details on how your organization can build a competitive edge with chatbots powered by knowledge.

The role of chatbots as part of the customer journey

Why knowledge is critical for chatbots success

How AI and knowledge management tools will work together

How using knowledge management platforms enhance experiences

Not only chatbots but search engines, IVRs, SMS interactions, CSR capabilities and more

Meet the speakers

Aaron Goldberg Headshot

Aaron Goldberg

CEO

Elliot Markowitz Headshot

Elliot Markowitz

Director, Marketing Solutions

Tim Passios Headshot

Tim Passios

VP of Marketing

Who should attend

Brought to you by Madison Logic and sponsored by MindTouch, we'll provide details on how your organization can build a competitive edge with chatbots powered by knowledge.

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