Knowledge Management
The Essential Chatbot Fuel to Increase Customer Satisfaction
March 28 | 10:00 AM PST
What you'll learn in this webinar
The use of chatbots is expected to continue to grow as artificial intelligence (AI) continues to advance. In fact, currently 63% of people said they would interact with chatbots to solve their customer service problems, according to a recent study by Iteqna. And that comfort level is expected to rise.
However, for chatbots to achieve their potential, it is critical to provide them with a deep and detailed knowledge base to ensure their ability to provide correct and valuable information. Without that, chatbots will continue to fail.
This webinar, will provide details on how your organization can build a competitive edge with chatbots powered by knowledge.
The role of chatbots as part of the customer journey
Why knowledge is critical for chatbots success
How AI and knowledge management tools will work together
How using knowledge management platforms enhance experiences
Not only chatbots but search engines, IVRs, SMS interactions, CSR capabilities and more
Meet the speakers
Aaron Goldberg
CEO
Elliot Markowitz
Director, Marketing Solutions
Tim Passios
VP of Marketing
Who should attend
Brought to you by Madison Logic and sponsored by MindTouch, we'll provide details on how your organization can build a competitive edge with chatbots powered by knowledge.
