August 22, 2017 10:00 AM PST

Customer Success Pitfalls to Avoid During the Post-Sale Process

Dive into key learning for improving your onboarding process.
Meet the Speakers
Aaron Fulkerson

Co-Founder

Dave Blake

Founder & CEO

One of the most critical stages of the customer lifecycle is the sales handoff.

In this webinar, Aaron Fulkerson, CEO of MindTouch, will interview Dave Blake, CEO of ClientSuccess, about the major mistakes to avoid in the onboarding process. Find out:

  • How should you approach post-sale lifecycle management with your customers?
  • What approach do you take to build the customer journey map?
  • What are the best ways to drive adoption and show value after onboarding is complete?

Don’t miss your chance to learn from these customer success influencers about how to build a customer experience that drives long-term growth. Save your spot now!

Meet the Speakers
Aaron Fulkerson
Co-Founder

Aaron Fulkerson, a leading innovator in open-source and SaaS software, is Co-Founder of MindTouch. Previously, Aaron worked on the Advanced Systems Research Team at Microsoft and has informed national education policy at the White House. Aaron tackles everything with the same mantra: Be big, be kind, and kick ass.

Dave Blake
Founder & CEO

Dave Blake is the Founder & CEO of ClientSuccess, which is focused on changing the way SaaS companies manage, retain and grow their *existing* customer base.

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