July 21, 2016 10:00 AM PST

How To Build & Scale An NPS Program

Your company can profit and grow by being customer focused.
Meet the Speakers
Aaron Fulkerson

Co-Founder

Keri Keeling

VP of Operations and Customer Success

The best way to gauge the efficiency of your company’s growth engine is by capturing how your customers really feel about your company throughout the entire customer journey using a strong Net Promoter Score (NPS®) program.

In this influencer webinar, Aaron Fulkerson, CEO of MindTouch, interviews Keri Keeling, VP of Customer Success of Bluenose, on:

  • How Do You Build A Scalable NPS® Program?
  • What Are The Different Ways To Distribute A NPS® Survey (And Why Choose One Over The Other)?
  • How Do You Reward Your Promoters + Deal With Your Passives & Detractors?
  • How Do You Strategically Use NPS® To Improve Your Company?
Watch this webinar now to learn how to inspire your customers to recommend your business.
Meet the Speakers
Aaron Fulkerson
Co-Founder

Aaron Fulkerson, a leading innovator in open-source and SaaS software, is Co-Founder of MindTouch. Previously, Aaron worked on the Advanced Systems Research Team at Microsoft and has informed national education policy at the White House. Aaron tackles everything with the same mantra: Be big, be kind, and kick ass.

Keri Keeling
VP of Operations and Customer Success

Keri Keeling, VP Customer Success, Bluenose is a results-driven Customer Success leader with deep experience in helping SaaS companies build and grow their Customer Success team’s operations and strategies. With over 12 years of experience, she has built  Customer Success teams for companies that range in size from start-up to publicly-traded.

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