April 24, 2018 10:00 AM PST

Avoid Agent Burnout While Scaling Support

Say goodbye to burn and churn with these proven strategies.
Meet the Speakers
Aaron Fulkerson

Co-Founder

Omid Razavi

Global Head of Product Success, Customer Service Management

Frustrated customers mean overtaxed, unhappy customer support agents. You know what follows: high agent burnout and, ultimately, churn. Consider this: current estimates put the cost agent churn at $65,000 per agent.

So what causes support agent burnout and churn? More importantly, what can we do to prevent it?

Join us as MindTouch CEO Aaron Fulkerson chats with Omid Razavi, Global Head of Product Success at ServiceNow, about why the agent experience is not only crucial to creating loyal customers, but to the overall health and success of a business.

Key Takeaways:

  • What is agent burnout and what are the top reasons for it?
  • What procedures can we follow to ensure a positive agent experience?
  • Why does customer experience correlate so closely to agent success?
  • What’s the distinction between B2B and B2C when it comes to customer support?

Ready to join the customer-obsessed revolution? Register today for this can’t-miss webinar featuring two heavyweights from the world of customer success.

Meet the Speakers
Aaron Fulkerson
Co-Founder

Aaron Fulkerson, a leading innovator in open-source and SaaS software, is Co-Founder of MindTouch. Previously, Aaron worked on the Advanced Systems Research Team at Microsoft and has informed national education policy at the White House. Aaron tackles everything with the same mantra: Be big, be kind, and kick ass.

Omid Razavi
Global Head of Product Success, Customer Service Management

Omid Razavi leads the Customer Service Management (CSM) product success group at ServiceNow. He works closely with customer service and support executives, agents and managers to ensure they achieve their business outcome using our products and become reference customers. Prior to ServiceNow, Omid led customer success and services at SAP, Saba and other technology companies in the San Francisco bay area.

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