Designing a team to support the success of over a thousand customers, multi-million dollar enterprises, and your internal support team is even more complex. In this influencer webinar, Aaron Fulkerson, CEO of MindTouch, interviews Emilia D’Anzica, VP of Customer Engagement of WalkMe and discusses:
- How the WalkMe team successfully scaled from 10 to about 35 customer success managers in just 16 months
- At what point companies need to break out a Customer Success division, and how they know when it’s time
- How to get started, and how to map out what needs to be changed first
- What processes and feedback mechanisms need to be implemented
Learn how to build a new customer success program at your organization today!
Aaron Fulkerson is the CEO of MindTouch and a leading innovator in open-source & SaaS software. MindTouch has helped companies like Docker, Zenefits, and Zuora ensure their customer’s success and achieve hyper growth by revolutionizing the way companies engage customers through content.
A frontrunner and thought leader in the customer success realm. Awarded a 2016 Stevie Award for Customer Service Department of the Year, as well as the 2015 Customer Success Heroes Award and the 2012 Jobvite Customer Award, Emilia has proven her ability to create, implement, and personalize a superior customer experience.