Take the guesswork out of improving user adoption
By deploying MindTouch Touchpoints and MindTouch smart content throughout the customer journey, minimize the frustration, confusion, and support calls that can come with learning a new product. Providing the answers when and where they’re needed, MindTouch provides a seamless user experience for all your customers, throughout the customer journey.
Create a singular service experience as customers interact with web, phone, and field service agents
With MindTouch as the backbone of every service interaction, customers receive the same information regardless of what channel they choose. Stop spending so much time and money to maintain expensive and incompatible systems for every channel.
Futureproof your product documentation
New technologies shouldn’t mean that the customer experience has to suffer through the growing pains.
As new channels continue to emerge—social media, chatbots, the Internet-of-Things—rest assured that with MindTouch, you will be able to integrate your product documentation where your customers are.
Why not give your users the experience that Avalara gave theirs?
MindTouch in-product contextual help lets us use our customer behavior insights to solve customer issues before any assisted support is even necessary.-
Jenny Evans, WebManager, Knowledge & Learning, Avalara