Stop Tickets Before They Happen
Your support team can deliver answers before your customers contact you.
Proactive Problem-Solving
Customers don’t want to wait for you to help them. Ticket deflection is a chance to turn a frustrated customer into a promoter. You will see an increase in your customer satisfaction score (CSAT) and net promoter score (NPS).
A Contact Form That Helps
Implement a ticket deflection experience directly into your support contact form that automatically leverages your support knowledge to decrease your overall ticket volume.