Stop Tickets Before They Happen

Your support team can deliver answers before your customers contact you.

Proactive Problem-Solving

Customers don’t want to wait for you to help them. Ticket deflection is a chance to turn a frustrated customer into a promoter. You will see an increase in your customer satisfaction score (CSAT) and net promoter score (NPS).

Conga Support has a submit case form with ticket deflection powered by MindTouch

A Contact Form That Helps

Implement a ticket deflection experience directly into your support contact form that automatically leverages your support knowledge to decrease your overall ticket volume.
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