5th annual TOP Customer Success Influencers and Strategists: It is with great pleasure that MindTouch will be releasing not one but two syndicated lists, combined into a single micro-site, ungated, and open for public viewing. The list revolves around thought leadership in the customer success community. The first is our TOP 25 Customer Success Influencers and the second is our People’s Choice, TOP 100 Customer Success Strategists

Watch the video below to learn more about the criteria used for the TOP 25 Customer Success Influencers and Strategists for 2018 from our esteemed panel of judges.


  • Feb 27th – March 2nd — Public voting open
  • March 19th — Winners announced, global celebration

Video & Editing by Ari Hoffman, Music by Adam Vitovský


Are you up to date with the leaders in the customer success community?

See 2018 Winners Now

Don’t forget to Tweet, push to LinkedIn, and share this with those you think would benefit. #TOPCS2018


The TOP 25 CS Influencers

This list is curated in the same fashion as last year with judges voting on the final selection. We put this large list in front of four industry-leading professionals to let them weigh in on the prospects. The judges add incredible value to the validity of winners selected. The video above details the individual criteria applied to each judge’s selection process.

The People’s Choice – TOP 100 CS Strategists

This list is aimed at trying to find those TOP Customer Success professionals flying under the radar. We opened up the polls to allow people to not only vote on our scrubbed list but to nominate those they wanted to recognize. In fact, over 20% of this year’s list came from nominations. This list lets the world know what the collective industry as a whole thinks. It gives balance to a weighted system allowing those lesser-known names, but still highly qualified candidates, to surface. We had a better response to this list creation than any before, quintupling the engagement we expected to get.

I am proud to be a part of this project, but it could not have been done without our expert judges, our hard-hitting team here at MindTouch that put in a tremendous amount of effort, and the companies who decided to sponsor this list after it was curated, helping spread its reach far and wide.

A special thank you to:

Dave Blake, CEO, ClientSuccess
Allison Pickens, CCO, Gainisight
Byron Deeter, Partner, 
Bessemer Venture Partners
Todd Eby, CEO & Co-Founder, SuccessHacker

Supporting Team
Marisa Delao, Marketing Coordinator
Jen Klabis, Visual Communication Designer
Kerry Hayden, Email Marketing Associate
Wesley Chang, Front-end WordPress Developer
Martin Ceisel, Content Strategist
Kathryn Randazzo, Channel & Strategic Accounts Lead
Maddie Fulkerson, Marketing Intern

Sponsors (in no particular order)
Bessemer Venture Partners 

Additional categories: News & Events