Objectives For This Episode

  • How to overcome the pain points that customer success teams typically experience with onboarding
  • What executives can do to empower their customer success/service teams to succeed
  • Real live case studies and lessons learned from serving thousands of companies

Episode Overview

More so than ever, customers expect a frictionless experience with your product and want to be able to effortlessly find answers whenever & wherever they need. Failure to painlessly offer up results can (and often will) result in customer abandonment, brand disloyalty, and churn. In this webinar, New York Times, WSJ, and USA Today bestseller and customer service speaker, Shep Hyken, and MindTouch CEO, Aaron Fulkerson, will discuss how to create an amazing customer onboarding experience that sticks.

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Meet The Speakers

Aaron Fulkerson, CEO & Co-Founder of MindTouch

Fulkerson is a leading innovator in open-source and SaaS software. Under his leadership, MindTouch became a pioneering leader in customer engagement software, and consistently posts negative churn rates alongside industry-leading NPS and CES scores. MindTouch has helped companies like Docker, Zenefits and Zuora ensure their customers’ success and achieve hyper growth by revolutionizing the way companies engage customers through content.

Shep Hyken, NYT, WSJ, and USA Today Bestseller and Customer Service Expert

Shep Hyken, CSP, CPAE is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic,The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller, and, his latest book, Amaze Every Customer Every Time. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express – and that’s just a few of the A’s!

Additional categories: Industry Trends