We’re pleased to share a bit of news from our friends over at G2 Crowd. This year, MindTouch is positioned in the Leader quadrant of the 2018 G2 Crowd Grid® for Knowledge Management software. G2 Crowd uses this grid to recognize various companies in the knowledge management space. The other quadrants are Niche, High Performers, and Contenders (check out the G2 Crowd page for an explanation of each).

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How G2 Crowd defines knowledge management

What we like about the G2 Crowd Grid® is that it’s determined by a combination of customer satisfaction (G2 Crowd reviews) and market presence—recognition for and by the people! Oh, and we’re also huge fans of better knowledge management. Here’s how G2 Crowd defines the term:

Not only does good knowledge management software help organizations identify, capture, evaluate, retrieve, and share product knowledge, it can be a key part of a better self-service support experience.

A good KM strategy ensures that both customers and customer support agents can find the information they need where and when they are looking for it. Easier said than done, especially in organizations characterized by content silos. But the result can be better customer satisfaction and customer effort scores, lower support costs, and the ability to scale support at the pace of organizational growth.

Given the benefits of good knowledge management, we’re very proud to be named a leader in the space by G2 Crowd. To us, it’s all about delivering low-effort self-service experiences for customers—the people actually using the software, the services, the physical products.

This is why we do what we do.