Planview is a software-as-a-service (SaaS) company and the industry leader in work and resource management software. They’re also a proud MindTouch customer.

A common use case for MindTouch clients is converting training, how-to, or LMS content into an effective self-service experience that serves as Customer Education. Doing this right means improving customer onboarding and renewals, which naturally increases ticket deflection and improves efficacy for the Customer Support team.

Customer Education Example

Here is a brief overview video of the Planview implementation of MindTouch that has been a helpful visual aid for understanding what self-service Customer Education can look like in practice.

Additional categories: Customer Experience, Video