Welcome to the MindTouch Blog

Dedicated to exploring the customer self-service trends and best practices our readers care about.

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Customer Experience

NEW: MindTouch Customer Experience Analytics

Agent Experience

How to Launch Knowledge Management Fast for Better WFH Customer Service

Customer Experience

What You Need to Quickly Launch Customer Self-Service

Customer Experience

A Self-Service Experience Well Worth the Click

Customer Experience

3 Chatbot Statistics You Should Know

Agent Experience

How Do Organizations Use Knowledge?

Agent Experience

An Introduction to the MindTouch Search Insights Report

Customer Experience

5 Self-Service Pitfalls That Increase Customer Effort

Customer Experience

How Click Navigation Can Lower Customer Effort

Agent Experience

Adding Self-service Content To Your Agents’ Day-to-day Is Easier Than You Think

Customer Experience

Strategies for a More Personalized Self-Service Experience

Agent Experience

Why You Need to Get Buy-In for KCS Success

Agent Experience

To Get KCS, You Need To Change the Way You Define Work

Agent Experience

Putting the “S” in KCS

Agent Experience

How Knowledge Centered Service Supercharges Organizational Knowledge