Welcome to the MindTouch Blog

Dedicated to exploring the customer self-service trends and best practices our readers care about.

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Customer Experience

NEW: MindTouch Customer Experience Analytics

Agent Experience

How to Launch Knowledge Management Fast for Better WFH Customer Service

Customer Experience

What You Need to Quickly Launch Customer Self-Service

Customer Experience

Why a Tools-First Approach to Knowledge Management Is All Wrong

Customer Experience

What is Customer Success?

Agent Experience

5 Things Customers Want From a Customer Support Experience

Customer Experience

What is a Web Self-Service Portal?

Customer Experience

Where Does the Customer Journey Really Begin?

Customer Experience

12 Impactful Customer Success Quotes

Customer Experience

Why Isn't Your Documentation Public?

Agent Experience

Self-Service Automation and the “Shift-Left” Model

Customer Experience

Tips for How to Get a Job in Software Development with Origin Code Academy

Agent Experience

MindTouch a Leader in G2 Crowd Grid for Knowledge Management

Customer Experience

5 Web Self-Service Essentials

Customer Experience

What is Contextual Self-Service Content?