Welcome to the MindTouch Blog

Dedicated to exploring the customer self-service trends and best practices our readers care about.

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Featured Posts

Customer Experience

10 Essential Customer Journey KPIs

Industry Trends

New Gartner Report Ties Knowledge Management to Superior Customer Service

Industry Trends

What Customers Are Telling You When They Search Your Site

Customer Experience

12 Impactful Customer Success Quotes

Knowledge Management

Why Isn't Your Documentation Public?

Customer Support

Self-Service Automation and the “Shift-Left” Model

Industry Trends

Tips for How to Get a Job in Software Development with Origin Code Academy

News & Events

MindTouch a Leader in G2 Crowd Grid for Knowledge Management

Customer Support

5 Web Self-Service Essentials

Customer Experience

What is Contextual Self-Service Content?

Customer Experience

A Self-Service Experience Well Worth the Click

Customer Experience

3 Chatbot Statistics You Should Know

Knowledge Management

How Do Organizations Use Knowledge?

Knowledge Management

An Introduction to the MindTouch Search Insights Report

Customer Experience

What is Customer Effort Score and How is It Measured?