Welcome to the MindTouch Blog

Dedicated to exploring the customer self-service trends and best practices our readers care about.

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Customer Experience

NEW: MindTouch Customer Experience Analytics

Agent Experience

How to Launch Knowledge Management Fast for Better WFH Customer Service

Customer Experience

What You Need to Quickly Launch Customer Self-Service

Customer Experience

How to Champion Customer Success: An Interview with Ari Hoffman

Customer Experience

Setting Customers Up for Success: An Interview with Shelley Reyes

Customer Experience

Tips for Onboarding New Customers: An Interview with Anthony Correia

Customer Experience

What Does a Customer Success Manager Do? An Interview with Keri Detrick

Customer Experience

Customer Service Best Practices: An Interview with Braeden Austgen

Customer Experience

Customers Expect Contact Center Agents to Already Know

Customer Experience

4 Concepts for Improving KCS Adoption

Customer Experience

What is Customer Engagement?

Agent Experience

How to Use Machine Learning to Analyze Support Tickets and Survey Responses

Agent Experience

Intelligent Swarming and the Value of a Collaborative Support Experience

Customer Experience

Why Machine Learning is the Hero of Customer Feedback Analysis

Customer Experience

New Gartner Report Highlights Top Knowledge Management Systems