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Welcome to the MindTouch Blog
Dedicated to exploring the customer self-service trends and best practices our readers care about.
Featured Posts
Customer Experience
NEW: MindTouch Customer Experience Analytics
Agent Experience
How to Launch Knowledge Management Fast for Better WFH Customer Service
Customer Experience
What You Need to Quickly Launch Customer Self-Service
All Posts
Customer Experience
Agent Experience
Customer Experience
How to Champion Customer Success: An Interview with Ari Hoffman
Customer Experience
Setting Customers Up for Success: An Interview with Shelley Reyes
Customer Experience
Tips for Onboarding New Customers: An Interview with Anthony Correia
Customer Experience
What Does a Customer Success Manager Do? An Interview with Keri Detrick
Customer Experience
Customer Service Best Practices: An Interview with Braeden Austgen
Customer Experience
Customers Expect Contact Center Agents to Already Know
Customer Experience
4 Concepts for Improving KCS Adoption
Customer Experience
What is Customer Engagement?
Agent Experience
How to Use Machine Learning to Analyze Support Tickets and Survey Responses
Agent Experience
Intelligent Swarming and the Value of a Collaborative Support Experience
Customer Experience
Why Machine Learning is the Hero of Customer Feedback Analysis
Customer Experience
New Gartner Report Highlights Top Knowledge Management Systems
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