At MindTouch, we care about the health of your site. Having the ability to identify areas of improvement and resolve issues can positively impact the performance of your site, navigation, and search engine rankings. In this latest product release, we are proud to announce the general availability of Site Analysis. This new platform feature is an array of tools to help you quickly diagnose and fix help center issues, and therefore improve your customer’s self-service experience. What is Site … [Read more...] about New features in MindTouch: Site Analysis tools give you the power to find and fix issues fast
Knowing how to identify and purchase the right software successfully is not something you should have to learn through trial and error. If you are faced with putting out an RFP for software, you may be tempted to confine your specs to functionality alone, but that's a rookie mistake. Whether you’re seeking an on-premises, hosted, or SaaS product, these questions can apply to almost any software RFP. 1. Is your code developed completely in-house? If not, who writes your code and where are … [Read more...] about 10 questions to include in every software RFP
Since customer churn already sounds like a recipe instruction, let’s keep the food analogy going. Imagine you’re having a dinner party. You pop your signature lasagna in the oven and leave it to bake. Then you turn your attention to the side dish, appetizer, and drink recipes that are new to your roster. But in the midst of working on your new recipes, you forget about the lasagna … at least until the smoke alarms start going off. In sales and marketing, we often get so focused on gaining new … [Read more...] about Warning Signs That Precede Customer Churn
To celebrate and inspire not only our future generations but our current culture, MindTouch jumped headfirst into “Bring Your Child to Work Day.” Of course, we did it with a little bit of a MindTouch twist. Instead of the usual show them the office, tell them what people do, and let them eat ice cream, we put them to work. Watch out child labor laws. Learning to be flexible, collaborative, appreciative, process minded, all while having fun is a MindTouch staple. Having the children of … [Read more...] about Bring Your Kids to Kick Ass at Work Day!
Digital Transformation was so last year. Or is it? The CRM Evolution conference in Washington D.C. tackles high level developments with a tactical mindset. Using every speaker tool under their belt, they host panels, case-study forums, and workshops to help build bridges across your omni-channel, content management, and customer engagement approaches. They make sure to cover what tools to buy and who to connect with to make sure you are optimizing your capabilities with those tools. Last year … [Read more...] about CRM Evolution – Now and Then – Top Speakers from Microsoft, Adobe, G2 Crowd and more…
“Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.” – Steve Jobs So whose responsibility is Customer Success? The answer is everybody’s—support agents, sales reps, marketers, product teams, etc.—and the reality is it’s an opportunity for everyone, internal and external, to advance utilizing your product or service. All the evidence points to a longer shelf life when it comes to focusing on your customer rather … [Read more...] about Announcing the TOP 25 Customer Success Influencers of 2017
We evaluated thousands of members within the Customer Success community and created a measurement that took into account a wide range of metrics including internet presence, influence, authorship, individual contributions, community engagement and participation. The TOP 100 Customer Success Strategists list is frequently updated and always evolving. This year we took a brand new approach. Aimed at trying to find those flying under the radar, we opened up the polls to allow people to not only … [Read more...] about Announcing the People’s Choice: TOP 100 Customer Success Strategists of 2017
MindTouch's Co-Founder and Chief Technology Officer, Steve Bjorg, has been nominated for an award as part of the 2017 Top Tech Exec Awards program. In its tenth year, the Top Tech Exec Awards honor the most outstanding information technology executives in San Diego. The Top Tech Exec Awards pay homage to the wealth of talent in our local community who have vision, take risks, and implement new cutting-edge technologies, all in the name of making their organizations more connected, more … [Read more...] about Drumroll Please… MindTouch CTO Steve Bjorg Nominated for Industry Award