Welcome to the MindTouch Blog

Dedicated to exploring the customer self-service trends and best practices our readers care about.

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Featured Posts

Customer Experience

10 Essential Customer Journey KPIs

Industry Trends

New Gartner Report Ties Knowledge Management to Superior Customer Service

Industry Trends

What Customers Are Telling You When They Search Your Site

Customer Experience

Content and Customer Lifetime Value

Customer Experience

2019 CX Retrospective: The Year of Value Metrics

Customer Experience

Elevating the Service Experience at the SAP Service Moments Hackathon

News & Events

All You Need to Know About the Latest MindTouch for Salesforce Integration

News & Events

MindTouch Wins Best Customer Experience and Support from KMWorld

Industry Trends

Frost & Sullivan Names MindTouch a Company to Watch

Knowledge Management

It’s Getting Late: Do You Know Where Your Cornerstone Support Content Is?

Customer Support

5 Trends Accelerating Customer Self-Service Demand

Industry Trends

Trends in Customer Self-Service Infographic

Knowledge Management

What is Knowledge Management?

Customer Experience

4 Qualities of Next-Gen Customer Self-Service

Customer Experience

Newest MindTouch Analytics Provide Better Performance Metrics for Knowledge Management Teams