Featured Article

How Knowledge Management Powers the Chatbot Experience

How Knowledge Management Powers the Chatbot Experience

Featured Article

Trends Driving Customer Self-Service: Chatbots and Artificial Intelligence

Trends Driving Customer Self-Service: Chatbots and Artificial Intelligence

News & Events

MindTouch Winter ’18 Launch Introduces 4 New Features

Knowledge Management

Assessing Technical Debt in Knowledge Management

Customer Experience

Blended Experiences Lower Effort: 5 Action Items from OpenTalk 2018

Knowledge Management

What Good is an Authoring Tool if You Can’t Use It?

Customer Experience

3 High-Priority Action Items from LavaCon 2018

Knowledge Management

A Proven Way to Increase Participation in Your Knowledge Management Strategy

Customer Experience

How to Move Your Organization Toward Customer Obsession

Customer Support

How to Put Customers First: An Interview with Darragh Shorten

Customer Support

How to Champion Customer Success: An Interview with Ari Hoffman

Customer Support

Setting Customers Up for Success: An Interview with Shelley Reyes

Customer Support

Tips for Onboarding New Customers: An Interview with Anthony Correia

Customer Support

What Does a Customer Success Manager Do? An Interview with Keri Detrick

Customer Support

Customer Service Best Practices: An Interview with Braeden Austgen

Customer Support

Customers Expect Contact Center Agents to Already Know

News & Events

Announcing the MindTouch Blog Redesign

Knowledge Management

4 Concepts for Improving KCS Adoption