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Welcome to the MindTouch Blog
Dedicated to exploring the customer self-service trends and best practices our readers care about.
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Featured Posts
Customer Support
3 Ways Chatbots Assist the Agent Experience
Knowledge Management
4 Ways to Deliver Content that Chatbots Love
Customer Experience
How Knowledge Management Powers the Chatbot Experience
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Customer Experience
Customer Support
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Industry Trends
Trends Driving Customer Self-Service: Chatbots and Artificial Intelligence
News & Events
MindTouch Winter '18 Launch Introduces 4 New Features
Knowledge Management
Assessing Technical Debt in Knowledge Management
Customer Experience
Blended Experiences Lower Effort: 5 Action Items from OpenTalk 2018
Knowledge Management
What Good is an Authoring Tool if You Can’t Use It?
Customer Experience
3 High-Priority Action Items from LavaCon 2018
Knowledge Management
A Proven Way to Increase Participation in Your Knowledge Management Strategy
Customer Experience
How to Move Your Organization Toward Customer Obsession
Customer Experience
How to Put Customers First: An Interview with Darragh Shorten
Customer Experience
How to Champion Customer Success: An Interview with Ari Hoffman
Customer Experience
Setting Customers Up for Success: An Interview with Shelley Reyes
Customer Experience
Tips for Onboarding New Customers: An Interview with Anthony Correia
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