Welcome to the MindTouch Blog

Dedicated to exploring the customer self-service trends and best practices our readers care about.

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Featured Posts

Customer Experience

Content and Customer Lifetime Value

Customer Experience

2019 CX Retrospective: The Year of Value Metrics

Customer Experience

Elevating the Service Experience at the SAP Service Moments Hackathon

News & Events

All You Need to Know About the Latest MindTouch for Salesforce Integration

News & Events

MindTouch Wins Best Customer Experience and Support from KMWorld

Industry Trends

Frost & Sullivan Names MindTouch a Company to Watch

Knowledge Management

It’s Getting Late: Do You Know Where Your Cornerstone Support Content Is?

Customer Support

5 Trends Accelerating Customer Self-Service Demand

Industry Trends

Trends in Customer Self-Service Infographic

Knowledge Management

What is Knowledge Management?

Customer Experience

4 Qualities of Next-Gen Customer Self-Service

Customer Experience

Newest MindTouch Analytics Provide Better Performance Metrics for Knowledge Management Teams

Customer Experience

Customer Loyalty Depends on How You Orchestrate the Post-Purchase Experience

Customer Experience

How to Identify, Attract, and Nurture Your Ideal Customer

Industry Trends

The View from Outside In: What Your Users Don't Care About (and What to Do Instead)