Brad has had the privilege of leading organizations in their customer-centric transformation at Symantec, Yahoo! and Sage as their Chief Customer Officer and Chief Marketing Officer. Across his 20+ years of leadership, Brad has led global support and service functions for Oracle, Openwave, and Verisign as well as small start-ups. He is a recognized thought leader in the Customer Experience and Service Innovation space and has published dozens of articles for various online publications including for Forbes, New York Times, Fox Business and Entrepreneur.
Brad is the President & Chairman of the Board for the Consortium for Service Innovation and through the work of the Consortium, has helped hundreds of customer service organizations innovate better business models to deliver deep value to their customers. Brad is also a current Board Member & recognized Innovator of Customer Experience Professional Association (CXPA).