KCS-friendly — with benefits
MindTouch supports KCS methodologies, and adds big benefits to help customers find the content they are looking for.
- Granular permissions and online training for truly distributed authoring
- Article feedback and ratings to help you constantly improve the quality of content
- Authoring workflows to submit for review, distribute feedback and reward authors
- Reporting that supports KCS AQI methodologies to monitor for duplicate and incomplete articles
Bring Content Strategy to Every Department, Seamlessly
With the flexibility of MindTouch, you can deliver value to every customer-facing department in the company. Create learning pathways for marketing, sales, support, success and product to meet their needs with your core team of technical writers thanks to intelligent content algorithms and reuse.
Structured learning pathways
−with or without an LMS
With MindTouch Paths, you can craft structured learning pathways for every situation, re-using content in unlimited ways without SEO impact. Use Paths in conjunction with an LMS to help reinforce learning outcomes with surveys and testing as the final step.
Reveal your Secret Identity!
Content strategists are the true superheroes of every customer support organization. Isn't it time you tried on the cape?