Assessing the ROI of a Knowledge Management Platform for the Contact Center
Evaluate the potential return on investment (ROI) of a knowledge management platform using this real-world ROI statement
Reduce contact center costs by enabling knowledge-powered customer self-service
Companies that deliver self-service powered by knowledge management stand to enjoy considerable ROI. Because the ROI for a knowledge management platform will vary from company to company and industry to industry, we’ve put together a basic ROI statement to help companies assess the viability of an elevated self-service experience.
What you'll learn
The economic impact of self-service in the contact center
How self-service can improve agent efficiency
How knowledge management can reduce call volume
