Historians will write about this time as a landmark shift in commerce, sales, and customer experience:
- Customer relationships have eroded, and more and more companies are building strategies to reclaim them.
- In the absence of personal interaction, the brand needs to communicate to the customer what the expert used to.
Download this white paper for a look at what’s happened to business since the Industrial Revolution, and what we’re in for 2017. You will also get insights into how companies like Amazon, Car2Go, and Tesla are changing their tune to adapt to the evolution of commerce.