The Secret to Better Chatbot Experiences
Why Knowledge Management is the Essential Component
What customers look for when they engage with chatbots
Think of the last time you used a chatbot. What were you trying to do? What were your expectations around the experience? Today’s customer expects speed, accuracy, and 24/7 availability, something chatbots are particularly well suited to deliver. And yet, not all chatbot experiences are good. Why? Join us as we take a closer look at one of the most essential components to better chatbot experiences.
What you'll learn
The role of chatbots in customer self-service and digital growth
The power of chatbots as a pre-purchase and post-purchase engagement channel
How knowledge management powers these experiences
Better with knowledge management
To operate effectively, chatbots need to be able to quickly match user intent to relevant information. This means querying the available knowledge sources for answers. As it turns out, the better organizations structure, organize, and publish this information, the better their chatbots will be. This puts next-gen knowledge management solutions square in the middle of the chatbot conversation.
