More Productive Support Teams

A support agent’s world is reactive, so instant access to the right content is essential.

Enhance your CRM with Expert Knowledge

Support Agents need content that works for them:

  • Personalize access for different level agents
  • Automatically display relevant knowledge
  • Create new content from customer interactions
  • Leverage knowledge to reduce escalations
  • Measure content usage to optimize support
MindTouch enables support agents to link support knowledge easily from Salesforce

KCS® Methodology is better with MindTouch

Key capabilities for implementing Knowledge Centered Service are built directly into MindTouch. Capture, structure, reuse, and improve content during every interaction.

KCS® double-loop process graphic on solve and evolve by MindTouch

Scaling with Busy Teams

Using the right tools helps your team close more tickets faster. Help your agents, even new hires, resolve issues fast with smart CRM integrations that automatically show relevant content.
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